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Igor

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Posts posted by Igor

  1. On 1/19/2024 at 9:50 PM, kathyd said:

    I am trying to burn a dvd disc.  videobuilder shows "not responding"  PTE studio 11 pro. Has anyone found a workaround for this?.  the video builder works fine on PTE 10 pro.

    Hi,

    Excuse me for the late response!

    We have kept Video Builder in version 11.0 only for compatibility reasons for users who still prefer to burn DVD video discs. On our website we do not advertise the ability to burn DVDs starting from version 10.0.

    Unfortunately, DVD creation does not always work reliably, and we have no plans to develop this module.
    Alternative solution - complete exclusion of Video Builder from future version of PTE AV Studio.

  2. Hi,

    In all versions Create backup in a ZIP command cannot create a ZIP archive if a project contains two or more files (images/video/audio) with the same name in different folders. For example, Picture.jpg in Folder1 and in Folder2 which are used in a project.

    Note. Multiple files with the same name may be duplicates or unique files (for example, unique Background.jpg files in different folders).

    In future version 12.0 we automatically rename the second file to Picture_2.jpg (Picture_3.jpg, etc) to resolve this situation and allow to create a ZIP archive for any project. Project file in a ZIP also is being modified to use a new file name(s).

    Of course, the original project and its files remain not modified.

    What you think?

    • Like 4
    • Thanks 1
  3. 2 hours ago, lcp298 said:

    I had this issue with 10.5.9, which PTE told me was the latest version. Followed the advice above to download from the website, but of course my licence key is no good for version 11. 

    I reinstalled 10.5.9 and instead of non latin characters I get blank spaces. 

    Hi,

    You need to download a free update 10.5.11 from this page (the 2nd link for Mac):

    https://www.wnsoft.com/en/pte-av-studio/old-versions/

    If the problem still occurs, let us know your Mac model name (Intel CPU or Apple silicon) and version of macOS.

  4. Hello,

    Sorry, I'm not sure that I rightly understood your question.

    We see that you purchased the upgrade from version 10.5 Pro to version 11.0 Pro. Thanks for the payment!

    I just checked a license key which we've sent you, it's correct key for v11.0 Pro.

    I highly recommend to copy and paste the key using Clipboard (Ctrl+C / Ctrl+V) to avoid typos between "1" and "I", or "0" and "O".

    Also make sure that you enter the key in the new V11, not in V10.5. Check the About window of PTE AV Studio.

    1. Please download and install version 11.0 from WnSoft website:

    https://www.wnsoft.com/fr/pte-av-studio/download/

    It's one installation file for the Standard and Pro versions.

    2. When you run PTE AV Studio 11, enter this license key.

    Once the key is accepted PTE AV Studio 11 will work as the Pro version with all functions and features.

  5. Hi,

    Let me know - what software you used to unpack the large ZIP archive?

    Can you try to use a free 7zip utility to unpack that ZIP archive, as Daniel recommended you above.

    I think that PTE AV Studio should be able create a large backup in a ZIP.

    ZIP files larger than 4GB (3.6GB) use a special ZIP64 file format. Some old ZIP utilities cannot unpack correctly such large ZIP archives.

  6. Hi Teresa,

    You need to manually download the latest update 11.0.11 from WnSoft website:

    https://www.wnsoft.com/en/pte-av-studio/download/

    and install the new version by replacing the old version 11.0.8 in Applications on your Mac.

    It will solve the problem with Japanese fonts in the interface of PTE AV Studio.

    P.S. In a recent announcement on the forum, we wrote that Auto Update function works if you use at least version 11.0.9 released in October:

    https://www.pteavstudio.com/forums/topic/34835-pte-av-studio-11011/?do=findComment&comment=178455

    Once you manually update to v11.0.11, the Auto Update feature will work correctly again for future updates.

  7. Hi,

    Glad that you solved the problem!

    Let me know - did you use Auto Update function from PTE, or downloaded manually the new installation file, when that issue occured?

    I just checked again, both options deliver the latest correct version 11.0.1 Build 1 which should not cause that problem with text.

  8. PTE AV Studio 11.0.11 is available for PC and Mac

    Download: https://www.wnsoft.com/pte-av-studio/download/

    Or use Auto Update feature: Main menu > Help > Check for Free Updates

    • Optimized work with a large storage of custom transitions.
    • Fixed problem with copying and pasting slides with custom transitions to another project.

    Note: Auto Update function for Mac is available again. This function requires version 11.0.9 or 11.0.10 of PTE AV Studio. If you have older version (11.0.8 or earlier) download and install manually the latest version 11.0.11.

  9. On 11/12/2023 at 7:55 PM, jt49 said:

    - If I copy a slide with a custom transition from one project to another one (via the windows clipboard), the copied slide shows a simple dissolve (my standard transition) while in the slide options the original custom transition is indicated.

    - Maybe a related problem: On my system (Windows 10, PTE 11.0.9) the attached project shows a simple dissolve for slide 3, but in the slide options for slide 3, I see "Cube 3D".

    Hi, 

    We fixed this issue. Can you try a new Beta version?

    https://files.wnsoft.com/test/pteavstudio-setup.exe

    The About windows shows v11.0.10 Build 4

  10. 2 hours ago, harbrimar said:

    I'm trying to add a copyright symbol (letter C in a circle) using the add text function in 'Properties' to a slide.  I have tried the keyboard sequence ALT+0169 which doesn't work and tried other variations too.  There isn't a copyright symbol in the Text Vector symbols within PTE. I am using a PC with Logitech  MX Keys keyboard which is small and some keyboard features are doubled up. Can anyone help please?

    Hi,

    Try with activated NumLock key (when a green light indicator shown on the keyboard). Then press Alt + 0169. It should work for a copyright symbol and other symbols.

    I see that in other apps it works even without NumLock key. We'll check the code, to consider this possibility.

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