Lynettelilac Posted March 14, 2020 Report Share Posted March 14, 2020 I have tried to upgrade to PTE AV Studio 10 pro from 9 Deluxe. I have paid and been sent a key. The key doesn't work message says its damaged or incorrect. I cut and pasted it in from the invoice several times. So I try contact them using their support form That's broken too. It gets to the point where you have to put some sort of validation in but I dont know what to put in. So I go around in circles with a broken Key and no way to contact the Company. What poor service this is. I have started a dispute on Paypal in desperation. I dont know how I can resolve this. There are no phone numbers or anyway to contact them other than a form which doesn't work. Quote Link to comment Share on other sites More sharing options...
Igor Posted March 18, 2020 Report Share Posted March 18, 2020 Hi Lynette, Thanks for purchasing upgrade to PTE AV Studio 10. I apologize for our late response and this problem! It seems that I missed your question when I checked unread content. Your new license key is correct for PTE AV Studio 10. I just checked and it was accepted. The common typos are possible with "1" and "I". I used Ctrl+C and then Ctrl+V and it worked fine. I've read above that you already tried this method, please can try again? I'll send you the key again in a private message. The contact form on WnSoft website requires to reply an anti-spam question. Just type: PTE (3 symbols) as suggested in a hint. Quote Link to comment Share on other sites More sharing options...
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