Missy4 Posted May 1, 2020 Report Share Posted May 1, 2020 I'm having problems within the software in regard to the preview player it doesn't work so can't play it to review the content before exporting nor can I see options in regard to themes within the software. Also having problems exporting video it has playback problems as well. I have uninstalled and reinstalled it but same problem exists. Quote Link to comment Share on other sites More sharing options...
stranger2156 Posted May 1, 2020 Report Share Posted May 1, 2020 If you encounter problems with the program, it is advisable to give information about the program itself and the operating system. What is the exact version of the program (Help-> About the program). Problems arose immediately after installing the program or during its operation (for how long). Knowledgeable people will help you. Paul Quote Link to comment Share on other sites More sharing options...
Igor Posted May 1, 2020 Report Share Posted May 1, 2020 8 hours ago, Missy4 said: I'm having problems within the software in regard to the preview player it doesn't work so can't play it to review the content before exporting nor can I see options in regard to themes within the software. Also having problems exporting video it has playback problems as well. I have uninstalled and reinstalled it but same problem exists. Hi, Let me know a configuration of your computer (model name, or installed graphics card). And version of Windows. I recommend to update drivers for your graphics card. The most likely graphics card doesn't work correctly. Check for available drivers in Windows Update app. Quote Link to comment Share on other sites More sharing options...
Missy4 Posted May 6, 2020 Author Report Share Posted May 6, 2020 I have updated the drivers and still having the problem please find attached a snip of my system info. Looking forward to your reply. Quote Link to comment Share on other sites More sharing options...
Igor Posted May 6, 2020 Report Share Posted May 6, 2020 Hi, Thanks. Let me know a name of a graphics card in your computer. Do you observe the problem with a small preview in the main window? Or the problem occurs with a fullscreen preview when you click Preview button? Quote Link to comment Share on other sites More sharing options...
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