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Cannot activatenew version [SOLVED]


Stephen Fowler

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I purchased an upgrade to Studio 10 and received the email with my License Key. I successfully installed the application onto Windows 10. However, when I open the application I am unable to enter the license key, I just get a greyed out box saying Evaluation Copy. I have written to the authors twice on their contact page but have not had any reply.

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Hi Stephen,

I apologize for this problem and missing emails. I found you tickets and our replies. Probably our emails were blocked by your email server.

Try to update drivers for graphics card on your computer. It may help. I see on your screenshots that PTE AV Studio works incorrectly.

Or try an alternate solution:

1. Click right mouse button on a shortcut with PTE AV Studio.

Choose "Properties".

2. A window with parameters of the program will appear.

Add a parameter for the program path after the double quotas:
-alternate3d

So the final program path will look something like this

"C:\Program Files\WnSoft\PTE AV Studio 10.0\Main\PTEAVStudio.exe" -alternate3d

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  • Igor changed the title to Cannot activatenew version [SOLVED]

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