Wanderlust Posted August 26, 2020 Report Share Posted August 26, 2020 Hi @Igor, I have tried on several occasions to contact WnSoft recently using your online contact, sadly; however, I have not heard back from you. Could you please contact me through my registered forum email? Quote Link to comment Share on other sites More sharing options...
Igor Posted August 26, 2020 Report Share Posted August 26, 2020 Hello, You can send me a personal message through this forum. I couldn't find your ticket in our support system. Did you use the same email address as you used for your forum profile? When you send a request via Contact Us form, it necessary to reply anti-spam question. Simple type "PTE" in that text field (without double quotas). Quote Link to comment Share on other sites More sharing options...
Clickerron Posted August 26, 2020 Report Share Posted August 26, 2020 I am having the same problem and I do type PTE in the relevent space. Here's my problem, about two monthe ago I upgraded from PtE9 to AV Studio 10 Pro (10.0.12) and have lost the licencee key. I have one user running on my machine so I am able to work, but it is inconveneint to keep logging out and in, so i tried to get AV studio 10 running in the new user. Need the licence key - oops - lost it. The automated recovery system on the web site keeps giving me the key to my old version, and I have not been able to get any response from the other support contact. HELP!!! Quote Link to comment Share on other sites More sharing options...
Igor Posted August 26, 2020 Report Share Posted August 26, 2020 Hi Ron, I apologize for this problem. Did you try to reach us via Contact Us form? I didn't find your ticket associated with your email address. I sent you a personal message and email with your license key. Quote Link to comment Share on other sites More sharing options...
Igor Posted August 27, 2020 Report Share Posted August 27, 2020 Hi Wanderlust, I received your personal message and replied you. So I mark this topic as solved. Quote Link to comment Share on other sites More sharing options...
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