Jim1949 Posted September 11, 2020 Report Share Posted September 11, 2020 I have requested help from Technical Support 5 different times (over the past 2 months) and NEVER gotten a reply. Does Wnsoft still have a Tech Support department?? Why don't they answer support requests?? Call my antiquated but P2E 6.5 deluxe has served my purposes for MANY years. I evidently need an upgrade to be able to include video clips in my shows. In another section of this forum, I was told that I could upgrade to version 7.5 deluxe for free (which would allow me to include videos). I did install version 7.5 deluxe and activated it with my old P2E key (got a confirmation message that activation was successful). I was able to BUILD and SAVE a show BUT, when I tried to PUBLISH it, I got an error message that the "key" had expired. How do I get a new VideoBuilder Key?? Quote Link to comment Share on other sites More sharing options...
Igor Posted September 11, 2020 Report Share Posted September 11, 2020 Hello James, I apologize for this problem. Did you check a spam folder in your mail app? Did you use the same email address: ji.....s@yahoo.com as on this forum? I couldn't find your tickets. VideoBuilder in PicturesToExe 7.5 requires a newer license (not from version 6.5). All other features will continue to work in version 7.5 with your old license. I've sent you a personal message with a small gift - a new license key which works with version 8.0 and VideoBuilder. P.S. Please consider an upgrade to version 10.0 in future - it's a really good product with many improvements. Quote Link to comment Share on other sites More sharing options...
Jim1949 Posted September 11, 2020 Author Report Share Posted September 11, 2020 7 minutes ago, Igor said: Hello James, I apologize for this problem. Did you check a spam folder in your mail app? Did you use the same email address: ji.....s@yahoo.com as on this forum? I couldn't find your tickets. VideoBuilder in PicturesToExe 7.5 requires a newer license (not from version 6.5). All other features will continue to work in version 7.5 with your old license. I've sent you a personal message with a small gift - a new license key which works with version 8.0 and VideoBuilder. P.S. Please consider an upgrade to version 10.0 in future - it's a really good product with many improvements. Many thanks Igor for the quick and encouraging reply. I did check my SPAM folder and don't see any misplaced replies to my service requests. It's so kind of you to make version 8.0 available to me; Bless You. Thanks again, Jim Quote Link to comment Share on other sites More sharing options...
Igor Posted September 11, 2020 Report Share Posted September 11, 2020 You're welcome! Use another email address (Gmail for example) in case of our missing replies. I remember that we had a similar issues with Yahoo mail server. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.