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Hi,

I apologize for this problems with email replies. It seems that we have a problem with delivery replies to @outlook.com and @ntworld.com
We'll check our email server settings.

I found your requests for our support team and our replies. I'll reply you through this forum today later.

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Regarding the problem with the program or project.

I recommend to install the latest update 10.5:

https://www.wnsoft.com/en/pte-av-studio/download/

Skip the import of settings from the old version to perform a new clean installation (all your projects, styles and templates will be saved and discovered automatically).

Let me know how it will work.

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