Annex Posted September 14, 2021 Report Share Posted September 14, 2021 I've tried sharing this program from my PC to my laptop in prep for a workshop and when I enter my licence key I am told it is either inaccurate or damaged. I have checked several times and the key on my original matches what I input so presumably its damaged. I have emailed and was told I would get a response in two minutes....didn't happen. I filled in a form and submitted it....nothing came back. I looked for a telephone contact and there is no person to person contact. I'm at a loss. I could continue with the free 30 days but I have paid and want to have it installed on my laptop. Any ideas please? Quote Link to comment Share on other sites More sharing options...
davegee Posted September 14, 2021 Report Share Posted September 14, 2021 If it is a V10.5 Key it cannot get "damaged" - most likely you have inputted a "0" in place of a "O" or vice versa. If you still have the original email with the Key copy and paste rather than try to key it in. DG P.S. Check your Junk mail? Quote Link to comment Share on other sites More sharing options...
Igor Posted September 14, 2021 Report Share Posted September 14, 2021 Hi Anne, I apologize for this problem. I found your ticket submitted 1h 35m ago and we just replied. Also I attach a copy of our reply in a personal message through this forum. Please let me know if you received it. P.S. I recommend to use Ctrl+C to copy the key and then paste the key by Ctrl+V in PTE AV Studio to avoid typos. Quote Link to comment Share on other sites More sharing options...
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