Lmoreels Posted January 13, 2022 Report Share Posted January 13, 2022 While i was working on a project it suddenly closed, and i couldn't open it any more. I also cannot open all the previous projects i have made. See screendumb Macbook pro M1 Quote Link to comment Share on other sites More sharing options...
davegee Posted January 13, 2022 Report Share Posted January 13, 2022 Try uninstalling and re-installing PTE. DG Quote Link to comment Share on other sites More sharing options...
Lmoreels Posted January 13, 2022 Author Report Share Posted January 13, 2022 I try this. thanks for the quick answer Quote Link to comment Share on other sites More sharing options...
Lmoreels Posted January 13, 2022 Author Report Share Posted January 13, 2022 10 minutes ago, Lmoreels said: I try this. thanks for the quick answer reinstalling PTE AV dit not solve the problem Quote Link to comment Share on other sites More sharing options...
davegee Posted January 13, 2022 Report Share Posted January 13, 2022 Did you uninstall using the pte uninstaller? Please give full details of your system. DG Quote Link to comment Share on other sites More sharing options...
Lmoreels Posted January 13, 2022 Author Report Share Posted January 13, 2022 MacBook Pro (13-inch, M1, 2020) OS monterey Where can i find the uninstaller? LM Quote Link to comment Share on other sites More sharing options...
Igor Posted January 13, 2022 Report Share Posted January 13, 2022 In macOS apps usually don't have uninstallers. User simply moves an app to a Bin. Try the following: A. Restart macOS. Then try to run PTE AV Studio. If it didn't help: B. Rename a project file name (in Finder) which you opened last time. Then run PTE AV Studio. It should open a blank project. If it didn't help: C. Close PTE AV Studio, make sure that it's not working in the Dock. Find "Application Support" folder on your Mac. It is shown here: https://www.youtube.com/watch?v=a10BiE9t7RY Instead of "peterjoh" folder it will be your Mac name folder. Then in Application Support > PTEAVStudio > Versions > 10.5. Delete "10.5" folder. Try to run PTE AV Studio again. Quote Link to comment Share on other sites More sharing options...
Lmoreels Posted January 13, 2022 Author Report Share Posted January 13, 2022 this is how far i get LM Quote Link to comment Share on other sites More sharing options...
Igor Posted January 13, 2022 Report Share Posted January 13, 2022 It seems to be another Application Support folder on your screenshot. The necessary folder should be: /Users/YourMacName/Library/Application Support/PTEAVStudio If you find this folder, delete "PTEAVStudio" folder. Please watch again Youtube video from the link above. P.S. We plan to create an uninstaller for such cases, but it may take some time. Quote Link to comment Share on other sites More sharing options...
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