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Ann Owens

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Posts posted by Ann Owens

    New user

    in PTE AV Studio for Mac (Release Candidate)

    Posted

    Hi Igor

    I'm using a Mac and am delighted with how P2E is working on it.  However, I would like to send a completed presentation to another Mac user who is thinking about buying the software and getting started with creating AVs. I don't want to send her a Zip folder - as the "workings" may be a little daunting to a potential new user!  I just want to send her the final show.  

    On the PC (when I was last using this software about 10 years ago) you could just "Publish" a show and the end result could be sent to whoever wanted to see it.  I see you can still do this from a Mac by choosing to publish an executable file to play on a PC.  Is an MP4 file the best option for Mac to Mac sharing?  I guess it is?

    I have created an MP4 video - which has not been too straightforward to view.  Clicking on 'Play' it tries to open in Camera Bag Pro but then nothing.  However, right clicking on the MP4 video file, I then chose Open With>Quick Time Player - when it eventually did open!

    Am I being very stupid?  Is there a simpler way which I'm missing?

    I don't want to sound as though I'm complaining!  Far from it!   I'm really pleased to have my favourite AV software on my preferred iMac computer - so a very big thank you for all the hard work you and your team have put into this.  I understand that Apple didn't make things easy for you guys by changing their iOS so frequently!

    Regard

    Ann

    New user

    in PTE AV Studio for Mac (Release Candidate)

    Posted

    First of all - many thanks to Igor and his team for developing this software for Mac users!  So glad you did!

    I've been using the Beta version for about a month, reworking a couple of AVs I produced about 10 years ago on a PC.  I'm really a beginner all over again!

    However, I cannot find out to Publish a show to send to another potential Mac user, showing interest in using P2E.  There seems to be an option to create a P2E presentation to a PC user - but not to another Mac user.

    The MP4 video option isn't playing properly for me (no sound) - and I don't want to send a Zip folder with all the images, audio etc.  Is there something I'm missing?

  6. P2Exe 9 attempted upgrade purchase [SOLVED]

    in General Discussion

    Posted

    For nearly a week I’ve been trying to upgrade from P2E 8 to 9.  Each time, my payment is being blocked.

    I’ve tried paying with PayPal, linked to my Master Card Credit card.

    When Customer Service advised I tried a different method of paying, I used my Visa Debit Card, with a different Bank.  Still refused.

    My banks both confirmed my request, for a mere £30 to be paid, was OK’d and the money placed in a holding account - but has not been requested.

    PayPro is the link between Wnsoft and the banks, apparently.  I was given their 0800 phone number, so I contacted them to see if this could be resolved.  Xian, a heavily accented Chinese/American I spoke to was not very helpful, maintaining my bank was blocking the payment.  I tried to tell him this was not true and the problem seemed to lie with them.  He  insisted he couldn’t help.  I asked to speak to someone in management so a more definitive answer could be had.  Mr Xian told me to “ring again to speak to someone else but you will get the same answer.”  He then hung up.

    I fed all this back to Wnsoft on Monday 20th, but they seem to be ignoring me.

    Can anyone in the community offer any help?

    My bank funds hold more than £30 - and both the credit card and debit cards have been used before and after this debacle without issues.

    Has anyone else experienced this with PayPro?

     

     

     

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