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  1. Today
  2. Not sure if I have this insider preview, don't think so. But I have noticed that full screen preview - started by right click in mini preview window - sometimes starts behind the main PTE window. Thought it was just my mouse as it doesn't always right click easily, but could be a bug? Not noticed any problems on my windows 7 pc, but that is a different mouse and works ok. Jill
  3. Tom, Thanks, we'll check it. Probably it's a bug in Windows 10 Insider Preview, or in graphics drivers. Our computer with Insider Preview version is located in our closed office. And we still work from home. I'll try to install this Alpha version of Windows to check a work of PTE. The code of the main program of PTE and PteViewerX.exe is the same. Did you check a work of a created EXE show?
  4. Yesterday
  5. My PC updated today and now PTE has changed. Tested using both my own media and the Sample Project. Anyone else running the latest Windows 10 Insider Preview and having a problem with PTE preview (double click or button) not working? The Preview button grays out and after about 10 seconds it is enabled again but no preview running. I can see PteViewerX.exe running in task manager then it quits. The mini player works and publish .EXE both work properly. PTE 10.0.12 Build 2 OS Name Microsoft Windows 10 Home Insider Preview Version 10.0.20190 Build 20190 DirectX 12 Ryzen 7 2700X cpu 16 GB RAM Nvidia GTX 1660 Super 6 GB I tried setting the GPU option for PteViewerX.exe but no success. https://blogs.windows.com/windowsexperience/2020/08/12/announcing-windows-10-insider-preview-build-20190/ Thanks, Tom
  6. Hello again Igor, Hope you are doing well and staying healthy! I would love the opportunity to test drive the Mac Beta of PTE AV Studio. I use a MacBook 12" running macOS 10.15.6, Processor 1.4 GHz Dual-Core Intel Core i7, Memory 16 GB 1867 MHz, 500 GB HD. Obviously this is not a power house machine but at least we could see if it would work. I have a licensed copy of PTE AV Studio 10 currently installed on my Windows PC. Best regards, BIll
  7. Hi Igor Would love to help out on this. Ive been looking to get some decent AV software for some time so this would be great. Currently using ... iMac 27inch 3.6GHz 8-core 9th-generation Intel Core i9 processor, Turbo Boost up to 5.0GHz 16GB 2666MHz DDR4 memory 3TB Fusion Drive storage Radeon Pro 580X with 8GB of GDDR5 memory MacBook Pro 15inch 2.7 GHz Quad-Core Intel Core i7 16GB Radeon Pro 455 2 GB Intel HD Graphics 530 1536 MB Regards ... Malc
  8. HI Igor, i will be available as a beta tester too. Hardware: Macbook Pro 2018, I7, 16GB and MAC Mini late 2014 both on OS Catalina Heinz
  9. Ah I know what I did - clicked the double arrow which you had indicated!! all this rain is getting to me. Have a good day - I am off to Cullen (east Coast town ) to see if I can get any new images.. Most of my images recently have been of gardens as I walk about trying to keep sane! Thank you again. Rae
  10. Thank you very much, I don't quite know what has happened but I now have the line/blue dots!!! I will be able to make adjustments to sound stuff. Thanks again,,,Keep safe. Rae
  11. Last week
  12. If your Main looks like this i.e. Pro is selected, then click OK and, in the Timeline, you should see this:
  13. Thank you for reply, however I fail miserably to get past the section seeking 'preferences / comparisons etc. and do not get to the Main! I have recently contacted 'online help' on a number of occasions but have not ever had a reply! I am clearly failing in some way....
  14. Go to Settings / Preferences / Main. Is the Pro Version Ticked? Toggle the ENVELOPE Symbol in the Timeline. Try the ONLINE HELP. DG
  15. Stephen, You need to change a text in a field "Target" and keep "Start in" field unmodified. Remove this shortcut and create a new shortcut (or simple reinstall PTE AV Studio).
  16. I don't seem to be able to get the time line with blue dots to come up. I have paid for the upgrade to no avail any advice would b welcome. Thank you
  17. I'm just changing over from ProShow Producer. In PSP show could be viewed in full screen mode. Is that possible in PTE?
  18. I tried the -alternate3d option but it would not work.
  19. Igor, thanks for your response. I have tried installing the application on another computer and it worked fine. I think therefore that you are right that I have a graphics driver issue. I will try and get this sorted and try again. Thanks everyone who tried to help.
  20. I will be available as a beta tester. I run on an Apple Mac with Catalina. My very old windows XP runs PTE 9 on licence so the sooner I can swap over the better. Mike Reed.
  21. Hi Stephen, I apologize for this problem and missing emails. I found you tickets and our replies. Probably our emails were blocked by your email server. Try to update drivers for graphics card on your computer. It may help. I see on your screenshots that PTE AV Studio works incorrectly. Or try an alternate solution: 1. Click right mouse button on a shortcut with PTE AV Studio. Choose "Properties". 2. A window with parameters of the program will appear. Add a parameter for the program path after the double quotas: -alternate3d So the final program path will look something like this "C:\Program Files\WnSoft\PTE AV Studio 10.0\Main\PTEAVStudio.exe" -alternate3d
  22. Jill, thanks for your prompt response. When I close the Greyed Evaluation Copy box I can access the Help menu but there is no option to enter the license key. I have tried uninstallingt and reinstalling but get the same results. Any other suggestions?
  23. You enter the key by clicking on Help then selecting enter new license key. If this still doesn't work, then try to uninstall & reinstall PTE. Jill
  24. I purchased an upgrade to Studio 10 and received the email with my License Key. I successfully installed the application onto Windows 10. However, when I open the application I am unable to enter the license key, I just get a greyed out box saying Evaluation Copy. I have written to the authors twice on their contact page but have not had any reply.
  25. Rosemary, Brilliant, thankyou for the update. I have now started thinking more on a future family history project but one based more on a Timeline. George
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