I am having the same problem and I do type PTE in the relevent space. Here's my problem, about two monthe ago I upgraded from PtE9 to AV Studio 10 Pro (10.0.12) and have lost the licencee key. I have one user running on my machine so I am able to work, but it is inconveneint to keep logging out and in, so i tried to get AV studio 10 running in the new user. Need the licence key - oops - lost it. The automated recovery system on the web site keeps giving me the key to my old version, and I have not been able to get any response from the other support contact. HELP!!!
