Woodhall

Hi Alan, Have received a reply from CA Tech. help referring me to a site which refers to Heuristic Scanning - this is used to find unknown viruses and threats that have not yet been catalogued, Their advice is to turn this off in the advanced settings. Hopefully this will sort things out for me and perhaps other CA users. Perhaps I can now have a rest from the Forum - it is quite fascinating reading all the replies - and time consuming! Thanks for your help. Pauline

Hi Alan, I will do as you suggest - thanks a lot - I feel that at last I am getting somewhere (hopefully). Reading through your instructions I can't see how this would apply to CDs - should I disable CA while they open and then put them into the folder? Sorry if I appear thick (I am!) but can only plead a bad cold and old age as an excuse. I will let you know how I go on. Thanks Pauline

Hi Ken, I have already done as you suggested and the difference is amazing - this is what led me to believe that CA was causing the problem. When I try to access a slideshow from a CD with CA active, windows reports that the CD is not responding and the screen goes grey - after quite a while the Pics to Exe icon appears and eventually the slideshow begins. The slideshows on my hard drive were contained in a folder in My Documents - it even took a long time to open My Docs. This is very frustrating as I purchased my new PC because of this - thinking my old one was not working properly - and then to find exactly the same thing happening with the new faster model. Pauline

Thank you for your reply regardiing CA Antivirus. I am not concerned about AVG as I do not have this on my PC now. My query has generated lots of info about AVG but nothing really helpful about CA. Zone Alarm is a firewall so I do not think this would help with my problem. I am currently waiting for a reply from CA to an e mail I sent them stating the sequence of events. If I do not get a satisfactory solution I will not renew my subscription but continue my search for an Anti Virus that does not see Pics to Exe files as a threat. Pauline

Brian, I apologise for the misuse of the English Language in using the colloquial expression "told" when I should more accurately have intimated that it was an on screen warning that a virus had been detected during an AVG scan. Again the source of the information that the virus could not be healed came from the AVG Virus Vault, object details which simply reads - Healable - No. Don't ask me why, I don't know, but possibly reading some of the more helpful responses it could be because there is nothing there to heal!! You also seem to be mixing the AVG virus problem with the CA slow running problem and viewing them as one rather than recognize that the cause of the CA problem was only discovered because of seeking a solution to the AVG problem. I stopped using AVG about 18 months ago because it was reporting problems with CDs created on other peoples computers and bought CA Antivirus. Pauline

Hello Ken, My problems with AVG started ages ago which is when I changed to CA Antivirus but a friend using Pics to Exe 5 and AVG was yesterday told that he had Trojan Horse in his slideshows which couldn''t be healed - hence he could not access his slideshows. He downloaded CA Antivirus but then his slideshows were taking an age to open, or not opening at all. I had been experiencing the same trouble with my last PC and thought I had transferred a bug across when I got my new PC and things were no better. Whilst comparing our troubles he decided to put CA in sleep mode - then his slideshows opened normally. This is why I am asking for advice on Antivirus - we both have Vista and use version 5. Pauline

I have just discovered that problems with my slideshows opening slowly, or not at all, is caused by my CA Antivirus software. This has been verified by a friend who has experienced the same problem after using CA. Can anyone recommend an AntiVirus that will not cause problems with the exe. files. I started out with AVG but this was finding viruses in my slideshows.