AmandaMoo

Hello Please could anyone advise me on how to go back to a previous version of PTE delux? I have recently updated from V5.6 where everything ran smoothly to version 6.0 to encounter error messages when I've given a copy of a slideshow on disc to a client. I would prefer to not use any beta versions as I want to be confident that when I send my clients a slideshow it will definately work properly? Any advise would be greatly received as I can't use v5.6 now I've installed an updated version? Many thanks AmandaMoo

Ken & Peter I've managed to source what was causing the problem thanks to all your help. It was an mp3 that was the black sheep, which I've now removed and deleted never to be used again. I did just use my laptop with runs on XP & I haven't reinstalled PTE v4.49 yet. I did what you suggested Peter and eliminated one at a time until finding the pesky culprit. Ken, I haven't synchronized music to the shows since discovering that music without a decent beat would sometimes skip back a little but thanks for pointing that out. I just wanted to say how grateful I am to both of you for helping me resolve this problem, I've been trying to work it out for a few days now. You both must be very busy and looking through the forum obviously put a lot of your time into helping people on here, so thank you very much! Amanda 80)

Hey Peter I've just reinstalled v4.49 on my pc, tried reopening one of the shows and a window appears warning that it will not be supported so it was definately saved using v5.1. Ho-hum, this is so frustrating, I've been faffing about with it for a few days, intermittently.

Hi Peter I thought the reason I was having this issue was maybe due to the fact I still had the older version PTE v4.49 (sorry, not v4.9) installed so deleted it earlier this week. The shows I'm trying to play back I definately made with v5.1. I didn't realise it doesn't effect the software having older versions installed, so I may as well reinstall v4.49 then do you think? Amanda

Hi Ken I've tried playing the shows again after removing the music files and they worked fine, playing all the way through. I then added the tracks back and the same problem occurs, they just stop, close and go back to my desktop. Thank you very much for the PDF document, that's very useful. I am struggling to see if there is an answer or solution for this problem though in there, I don't seem to be able to find one. Was there a specific page you had in mind? Thanks Amanda

I've recently upgraded PTE v4.9 to v5.1. Ever since then I've not been able to play a show successfully without half way through it just closes automatically. I've tried on both my laptop which runs on WinXP and my pc which runs on Vista. PTE v4.9 never ran smoothly on my pc anyway as whenever I'd hit escape it would crash rather than just closing. This no longer happens with v5.1 on Vista on my pc. Unfortunately it stops in the same place and closes on both my laptop and pc. I uninstalled PTE altogether on the pc and then tried playing the same show which was successful this time but now after making a couple of changes it now comes up with a Windows error message instead. Please can anyone suggest what could be causing the problem? Cheers, Amanda