Hi! Maybe someone here can help me figure out what to do. I purchased the deluxe version of PTE (including Video Builder) last night and I have not yet been able to use it! Right after ordering, I received the email confirming my order and I also received the email that was supposed to have the "keys" in an attached file so that I could register and use the software. However, there were no files attached. I tried several times to open PTE and "load a key" but it kept asking for a file. There was some plain text at the bottom of the email that I think is the "key" but I didn't know what to do with that. After trying for some time to figure out what to do, I decided to paste that information into a text file myself and tried to use it. That actually worked for the PTE software and it now shows me as a registered user. However, I cannot get that to work with the Video Builder at all. Plus, the PTE software only shows my as having the standard edition, even though I was charged for the deluxe edition. Whew! Long story! Anyhow, if anyone has any idea how I can reach someone to get this problem fixed that would be REALLY great! I am really beginning to get frustrated with this because I have attempted to contact WnSoft through the support page several times and have had absolutely no response. Does anyone have any suggestions for me?? Any help would be very much appreciated!!! Thanks in advance!