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e.b.west

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Posts posted by e.b.west

  1. windows 7 64 bit

    in General Discussion

    Posted

    I'm wondering if there is any resolution to the problems that some of us are having with PTE on Windows 7. Just after Christmas I reported to WnSoft that I could not make my key work with Video Builder when I was trying to create a “HD video for PC or Mac”. They sent me another key which did not work either. They then suggested I ask on the forum so on the 31st Dec I entered the discussion thread. I have had a couple of suggestions but unfortunately none worked. eventually, on 21st Jan Nobeefstu recommended I try WnSoft again. Once again they gave me another key, but still no joy. I was asked my operating system etc which was information I had already given them – but I gave it again. This time utter silence - I have heard nothing in spite of reminding them I was waiting for an answer.

    For the record I am using Windows 7 Home Premium, 64-bit. It is a new clean installation on a new machine.

    It is a Quad-core i7 CPU 860@2.80GHz 2.79 GHz using 8.00 GB ram.

    Does anyone think that if I uninstall PTE and ask for another copy I might have some luck.

    I must say I am getting very frustrated.

    DaveOR

    I've had lots of nice attempts to help with no resolution so far. Nothing what-so-ever from staff.

    I tried the uninstall early on with no changes.

  3. Can V 5.5 still be downloaded

    in General Discussion

    Posted

    Brian,

    I was, and am, somewhat disappointed in Wnsoft and I'm afraid I got a little snippy with you because of that, and I apologize. My only experience with 64 bit is Photoshop CS4 and it runs flawlessly.

    I'm still disappointed with Wnsoft. I just use PTE for a few projects a year, since 2002, as a hobby and had hoped to continue. However, there was very limited response from Igor or anyone else except for the thread he started about problems with Win7. The thing is, that I'm not trying to access the full power and potential of PTE. All I want to do is burn a DVD.

    Although I'm grateful my money was refunded, I would rather have a functioning program for my enjoyment. I was both surprised and disappointed that they apparently gave up so quickly.

  5. windows 7 64 bit

    in General Discussion

    Posted

    I wish I was, I'm going in the hospital for 8 days maybe we'll both have a working program when we get back.

    I guess I have nothing to look forward to. I wrote an email to support as if anything was being done or should I ask for a refund. They sent back that my refund had been processed, I guess that's it for me.

  7. Can V 5.5 still be downloaded

    in General Discussion

    Posted

    Hi Peter,

    Should we wait for Windows7-SP1 ~ well thats a personal matter of what do we expect from Windows.7 ~ If its for simple PC

    usage in a domestic environment it works extremely well. But if we expect advanced Program execution with full Graphics

    potential both in Video and AVI then we have problems?? because (standard) OEM-Hardware packed into 'off-the-shelf'

    PCs is simply not up to the job and will never access the full potential of Win.7 However for those lucky enough to have

    a (bespoke) Custom-PC made personally for them, then 64.Bit really puts the sky as the limiting factor assuming they

    have selected compatible Hardware.

    Least we all forget ~ it has always been like that with each new Microsoft Operating System ~ prudence needed !!!

    Brian (Conflow)

    So, are you saying that Windows 7 will only work in 64 bit mode on a custom made computer?

    I'm amazed at both of these responses, so much so that I've been sitting here for 10 minutes trying to think of something that dosen't come off as sarcastic.

    I'm assuming that you are not speaking for Wnsoft. To suggest that jdearman or I or any of the other people having probems change operating systems so that one program will work is, as I said, an amazing response.

  8. windows 7 64 bit

    in General Discussion

    Posted

    Hi

    In your screenshot the two boxes labelled Device and Speed do not appear to be greyed out, yet they don't have anything in them. It looks as though P2E is not picking up your DVD writer. What happens if you try to click on the two little black drop-down triangles?

    Regards

    wideangle

    DVD maker immediately locks up. Sometimes on one click sometimes it takes two clicks, but I can't do anything on this page.

    Also, for those familiar with Windows, after I attempt to run the DVD Builder I look in the Task Manager under the "Processes" tab and there is a process called Burn.exe*32 running. If I run the builder again then there are 2 instances of the burn.exe*32, and so on. When I try to end the burn.exe*32 process it won't end, it just stays there. The only way I can get rid of the entries is to start the computer.

    I said this earlier and it may have been overlooked but after I try to run DB no other program will recognize the DVD drive until I re-start.

  11. windows 7 64 bit

    in General Discussion

    Posted

    We're still trying reproduce these problems with Windows 7 and no luck with it yet. I hope will be more successful in the next year. Thanks for your patience.

    It's nice to know that you're working on it. I've tried everything within my limited knowledge and nothing works. I even started a new slide show with different photos from different folders. Same thing.

  13. windows 7 64 bit

    in General Discussion

    Posted

    Thanks for the replies.

    nobeefstu,

    I tried all of that several times before my first post. None of it seemed to help.

    jdearman,

    Your problem is similar to mine but just a little different. Since this all worked on an XP machine, I think it may be a Windows 7 bug and not us as far as I can tell.

  15. windows 7 64 bit

    in General Discussion

    Posted

    I'll do that but his problem is not the same as mine. He gets a drop down menu. I get a lock up when I click anywhere on the page and I don't get any messages from PTE.

    I was also waiting to hear from Igor since Jdearman had asked him to respond if he wanted an more detailed explanation. I didn't want to butt in.

  17. Now a music Question

    in General Discussion

    Posted

    e.b.

    Have you read the FAQs on the subject of sound?

    regards,

    Peter

    Yes I did. I went back and re-read it and saw that I hadn't checked the synchronize music and slides check mark. I did that and it seems to work from wherever I start now. Thanks.

    Now if I could only burn a DVD.

  18. Now a music Question

    in General Discussion

    Posted

    While I'm waiting for a solution to the DVD maker problem I've been trying to add some more music to a show I eventually what to get on a DVD.

    When I preview from the slide I'm on the music keeps playing, not stopping where it's supposed to. But, when I preview it from the begining, it stops and the second song starts as it should.

    Is this how it's always worked or is this another Win7 bug?

  20. File question

    in General Discussion

    Posted

    I'm trying to solve a problem by using a file I created on one computer on different computer.

    I create the show and save it as a pte file. I then copy it to a thumb drive and try to open it with the second computer (both running 6.0.1). All I get on the second computer is all the slides referring to the drive where the pictures are on the first computer. How do I copy a pte file, which includes the pictures, so I can open it to work on another computer?

  21. windows 7 64 bit

    in General Discussion

    Posted

    Has there been any progress towards a resolution to this problem? Apparently I'm not the only one with some issues.

    I know it's a holiday weekend and I'm trying not to be too frustrated, but this problem started, for me, on the 18th and I had wanted to give a DVD as a present. I have to admit, I even thought about going over to the dark side, Pro Show Gold, but I took one look at it and like PTE even more than before, except that it won't work correctly.

    I also got my laptop out, which has Windows XP SP3. It burned the DVD with no problem.

    Hopefully someone will have an answer soon.

  22. windows 7 64 bit

    in General Discussion

    Posted

    1. When I open the project in video maker (for TV) it goes fine until I get to the page where it asks for a project name and the other choices. As soon as I click on any field (or just on the page) it immediately locks up. Everything else seems to work fine, it's only when I go to the video maker project section that it freezes.

    2. Windows 7 Home Premium

    3. 64 bit

    4. Clean install on a new computer

    5. I've check and it seems to have all updates

    6. The problem still exists.

    I've also uninstalled and re-installed PTE twice. The second time, just to be sure, I disabled all virus protection. Still didn't work.

    I also just found that after trying DVD builder and having it lock up it also makes my DVD drive unable to recognize CD/DVDs when they are inserted or when I try to look at the contents with Windows Explorer. When I turn the computer off and back on the drive works fine.

  23. DVD Builder and Win 7? Anybody?

    in General Discussion

    Posted

    I tried the bundled DVD burner from HP and all functions seem to work. I burned some photos to a DVD with no problem.

    I've used a different set of pictures from a different folder and I've uninstalled and re-installed PTE twice. The second time I even deleted the registration from the registry and it still locks up the minute I click on the project page to begin the burn.

    I can now understand the frustration of some of the people who write in for help, especially to the help desk at WNsoft. Except for one reply from Peter, you (Ken) are the only one who has tried to address the problem. I've heard nothing from the staff. I'm certainly no expert with PTE but I've had it since 2002 so I know it should be working and it's not.

  24. DVD Builder and Win 7? Anybody?

    in General Discussion

    Posted

    Do you have another dvd authoring program on the computer that you can use --

    does it work ok

    are you having other problems with windows 7 or any other program on the install

    ken

    I'll be away from that computer until Monday evening, but the PTE dvd builder is the only problem I've had so far. I'll try the DVD burner that came with the computer when I get back.

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