e.b.west

I've had lots of nice attempts to help with no resolution so far. Nothing what-so-ever from staff. I tried the uninstall early on with no changes.

I sent you an email also. I think Wnsoft gave up on me. I sent them an email asking what progress was being made and was it getting to a point that I should consider asking for a refund. Their answer was "your refund is being processed".

Brian, I was, and am, somewhat disappointed in Wnsoft and I'm afraid I got a little snippy with you because of that, and I apologize. My only experience with 64 bit is Photoshop CS4 and it runs flawlessly. I'm still disappointed with Wnsoft. I just use PTE for a few projects a year, since 2002, as a hobby and had hoped to continue. However, there was very limited response from Igor or anyone else except for the thread he started about problems with Win7. The thing is, that I'm not trying to access the full power and potential of PTE. All I want to do is burn a DVD. Although I'm grateful my money was refunded, I would rather have a functioning program for my enjoyment. I was both surprised and disappointed that they apparently gave up so quickly.

I take it all back. I guess you guys are right, they just refunded my money for Deluxe. I guess there is no solution.

I guess I have nothing to look forward to. I wrote an email to support as if anything was being done or should I ask for a refund. They sent back that my refund had been processed, I guess that's it for me.

I wish I was, I'm going in the hospital for 8 days maybe we'll both have a working program when we get back.

So, are you saying that Windows 7 will only work in 64 bit mode on a custom made computer? I'm amazed at both of these responses, so much so that I've been sitting here for 10 minutes trying to think of something that dosen't come off as sarcastic. I'm assuming that you are not speaking for Wnsoft. To suggest that jdearman or I or any of the other people having probems change operating systems so that one program will work is, as I said, an amazing response.

DVD maker immediately locks up. Sometimes on one click sometimes it takes two clicks, but I can't do anything on this page. Also, for those familiar with Windows, after I attempt to run the DVD Builder I look in the Task Manager under the "Processes" tab and there is a process called Burn.exe*32 running. If I run the builder again then there are 2 instances of the burn.exe*32, and so on. When I try to end the burn.exe*32 process it won't end, it just stays there. The only way I can get rid of the entries is to start the computer. I said this earlier and it may have been overlooked but after I try to run DB no other program will recognize the DVD drive until I re-start.

Yes, greyed out.

Has any progress at all been made on this? I still can't make a DVD. Just so I'm sure that I explained it right, this is a screen shot of where I get to. If I click anywhere on this page the DVD Maker stops responding.

It's nice to know that you're working on it. I've tried everything within my limited knowledge and nothing works. I even started a new slide show with different photos from different folders. Same thing.

Sounds like we have the same problem. If you go on the Adobe site and look for the user groups they'll help a lot quicker than and Adobe tech would. I have CS4 and a Canon, so I can't help anymore than that.

Thanks for the replies. nobeefstu, I tried all of that several times before my first post. None of it seemed to help. jdearman, Your problem is similar to mine but just a little different. Since this all worked on an XP machine, I think it may be a Windows 7 bug and not us as far as I can tell.

nobeefstu, Tried your suggestion, in addition to this discussion, which seems to have died, I sent an email to jdearman with no success. I was hoping to hear something here. I still can't get it to work.

I'll do that but his problem is not the same as mine. He gets a drop down menu. I get a lock up when I click anywhere on the page and I don't get any messages from PTE. I was also waiting to hear from Igor since Jdearman had asked him to respond if he wanted an more detailed explanation. I didn't want to butt in.