Karen16

Hi Nobeefstu, Thank you very much for your reply yesterday. I was able to establish that the registration had not taken place and so contacted the Support Team. Alena sent me a response today and I have now got the fully registered version. Thank you once again. Karen

Hi, I downloaded the trial version yesterday, or the day before and started to do an AV. Realised when I tried to add the 11th slide that I had to purchase the full program. This I duly did today and received the confirmation email and a bit later the registration key details. I added the reg key and the box came up saying accepted. Since then, I haven't been able to get in to the full version - only the AV I started yesterday and then get the error message to say that I need to upgrade if I want to add more slides. Is this this to a conflict between the trial version and the main one? Should I uninstall and then start again by downloading the program but using the same key reg no? (I purchased the standard version.) Any help would be gratefully received! Karen