13kjs

Thanks, Peter. I thought too it might be content since the file was started off in V5 prior to the update. However, since receiving your reply, I put a few images & effects directly into a new (V6.5)file. Unfortunately, the same thing happened:I click to Create Video; Video builder opens; pte files are visible but without detail. If I click Next to create Title page, computer reports Video Builder (not responding).The program just hangs and I have to do ctrl/ Alt/ del to close. Just don't get it! Can't understand why uninstalling doesn't fix the problem. Will try Version 7 as suggested by Administrator's response. Thanks again. janet

Can anyone help, please? I have upgraded to PTE 6.5. First show I created worked well & burned to DVD fine. However, second attempt FAILS : Video builder opens up but then freezes & will not let me create the PTV file! I've tried to get old version 5 to build file but this does not recognise the new 'feature'/ effects from version6.5! I've also uninstalled and re-installed. Wnsoft have as yet not got back with any help!!! In frustration, I would like my money back for the extended burner licence I've just purchased but can't find how to get answers from them.