Rishi, I had to have mine sent to a different e-mail account on Yahoo (my son's). It seemed to go through with no problems. He then sent it to me and I had no problems. I suggest you e-mail Wnsoft.com, Orders and support at this forum. You can also call Regnow Digital River who handles the sales (1-877-353-7297), they can't help much, but you can get them to e-mail as well. Good luck