Yes, I sent a message, but the website says: [ Please contact us ONLY for questions about YOUR ACCOUNT. WE WILL NOT DIRECTLY ANSWER QUESTIONS ABOUT THE PRODUCTS. If you need support, please start a topic in the forum. Your question and our answer could potentially benefit a lot of users. We reply to most questions within 24 hours. If you don't hear from us, please be patient, we will get to you as soon as we can (keep in mind we could be in a different time zone than yours). Be sure we will reply through the forum as quick as if you would contact us directly. Thank you for your comprehension. Spock