Help

[Matrix]

Hi I'm new here and after a quick search have not found my particular problem. I installed a trial version a couple of weeks ago which worked as a full version for a while. I was able to burn DVD's with up to 280 pics and music without problems.

Yesterday the nag screen came up and the program reverted to normal trial mode. I purchased the full version today, (desperately need a compilation for a funeral on Monday)

It has activated fine and I have created exe file with no probs however when I go to the record DVD page the page freezes with any mouse click thereon and shows "Not responding" at the top. I have tried several times with the same result, any ideas, have I missed something?

Thanks in advance

[Ken Cox]

try

reinstall the whole program and try reeboot

ken

[nobeefstu]

Matrix,

Im not aware of what may be causing your current page freezing issue ... since you have previously used the Video Builder to produce/burn a DVD successfully.

When you say "page freezing" ... does this occur at initial loading/opening of Video Builder or after when trying to proceed to further steps/stages ?

Just for Test :

Try to open Video Builder directly by dbl-click the VideoBuilder.exe located within the VideoBuilder folder (this folder is located where your main PTE program is installed). This approach avoids opening the main PTE program (which loads the Video Builder from within the PTE GUI menu). This will help to further locate the point/start of your issue.

Whats your Windows OS ? (Its nice to know/keep for the record what OS are having what issues.)

But as Ken suggests : it may be best to reinstall and see if the issue resolves itself or persists.

[Ken Cox]

i had some problems getting vb to work at one point and did the reinstall as Igor suggested it

also

i now open vb directly as Stu suggests

ken

[Matrix]

Thanks for those replies guys, will try a reinstall. I dragged out an old laptop,HP and installed the program there, I was able to create an ISO file but not burn disc as the burner is cactus. I transferred the ISO file to this machine, Acer Aspire 5630 with XP Pro and finally burned the discs with DVD Clone from the ISO.

I love the program, hope to get it fully working in this machine. The problem occurs when going to the page with create ISO or Burn disc, the page goes totally inactive with Not Responding message at the top after any mouse click. Will see what happens after reinstall.

Thanks again, don't know if I am allowed to do this but would like to share the result of the effort for tomorrows funeral, my ex father in law.

http://www.mydatabus.com/public/MrT/TributetoDave2.exe.

Mr T.

OK I uninstalled, cleaned registry, rebooted then reinstalled program, there must be some remains as it installed fully registered in my name. I tried a normal compilation resulting in the same page freeze. tried to do it again via VB directory with same result. I am at a loss as to why, possibly something in this puta not letting it run. That gives me an idea, I'll shut all security down and try again. Meanwhile this is the freeze page.

Back again. Have uninstalled again, gone into registry, cleaned out all reg entries for the program. Reinstalled again and had to add reg entries for full program and tried it again with the same result as before, freezes up as soon as I go to above page. I have searched through all security programs to make sure nothing is blocked, cant find anything. I have no trouble at all with any of several other recording programs.

This is a brain teaser, hope someone can help. Will contact help when they get back to work after the weekend.

[nobeefstu]

Mr T.

Since the Video Builder is freezing up on the last page of starting the DVD burn ... I suggest trying to burn your previously created ISO file within the Video Builder (not your DVD Clone) before proceeding to the last page where the freeze occurs.

Heres How:

1. Just run/open the Video Builder.

2. Click - Project Options button at the bottom of page ... and select Set Defaults and then OK

3. Without proceeding to any other steps/stages ... click - File/Burn ISO Image from the top GUI menu. A Burn ISO Image popup window will open. This window will show your burning Device and burn Speed ,etc.

4. Verify the Device

5. Select Speed and set to lowest setting.

6. Select the ISO image folder location.

7. Select Burn ISO button.

Hopefully you can perform these functions without any freezing issues. If the ISO burn test is successful ... try again to do your DVD burn.

*hope you have a few extra DVDs to waste for this.

[Matrix]

Mr T.

Since the Video Builder is freezing up on the last page of starting the DVD burn ... I suggest trying to burn your previously created ISO file within the Video Builder (not your DVD Clone) before proceeding to the last page where the freeze occurs.

Heres How:

1. Just run/open the Video Builder.

2. Click - Project Options button at the bottom of page ... and select Set Defaults and then OK

3. Without proceeding to any other steps/stages ... click - File/Burn ISO Image from the top GUI menu. A Burn ISO Image popup window will open. This window will show your burning Device and burn Speed ,etc.

4. Verify the Device

5. Select Speed and set to lowest setting.

6. Select the ISO image folder location.

7. Select Burn ISO button.

Hopefully you can perform these functions without any freezing issues. If the ISO burn test is successful ... try again to do your DVD burn.

*hope you have a few extra DVDs to waste for this.

:D The project in hand is finished so I can rest up for a while, as you mentioned, "about 30 discs later", and using the ISO file from the other puta Clone DVD copied them in 3 mins each. Will give your suggestion a try thanks. God it's 3am I'm still up and have to be at a funeral at 10.30am. better get some nod time.

[Matrix]

Just had to try before having a sleep, cant even get in by the back door. Followed the instructions as far as create ISO and got the same result there, frozen page not responding. :(

[Matrix]

Not long back from the funeral and wake, the show brought everyone to tears and I had many questions as to how I had made it. Shame I could not directly point to this program having had to use 2 computers and 3 different programs to get the final result but for me it was worth the effort for the final result.

I think there may be something in my puta blocking Win DVD creator part of the program but I am at a loss as to what it is. Anyhow if anyone would like to see the final product here it is again.

http://www.mydatabus.com/public/MrT/TributetoDave2.exe

Mr T.

Have contacted help but they are usually less informed than you guys/gals on forums :rolleyes:

[nobeefstu]

Mr. T

I would first begin to check/open your Windows System Information while waiting for some other responses.

Especially Check in System Summary:

-Hardware Resources and all its sub listings --esp see if the Status indication is OK on anything relevant.

-Components and all its sub listings -- esp the Multimedia-Audio/Video Codecs status, CDROM, Problem Devices

Also Check:

-Direct X Diagnostic - install or reinstall latest MS DirectX v9.0c for ease of mind.

-Firmware updates for your DVD Burner.

-Video Card Driver updates.

-Drive Freespace available

-Disk Cleanup/Error Check/Defragmentation

At least you will know that your system and components is ready and in good working order with up-to-date drivers ... and this will save us alot of communication exchange.

[Matrix]

Mr. T

I would first begin to check/open your Windows System Information while waiting for some other responses.

Especially Check in System Summary:

-Hardware Resources and all its sub listings --esp see if the Status indication is OK on anything relevant.

-Components and all its sub listings -- esp the Multimedia-Audio/Video Codecs status, CDROM, Problem Devices

Also Check:

-Direct X Diagnostic - install or reinstall latest MS DirectX v9.0c for ease of mind.

-Firmware updates for your DVD Burner.

-Video Card Driver updates.

-Drive Freespace available

-Disk Cleanup/Error Check/Defragmentation

At least you will know that your system and components is ready and in good working order with up-to-date drivers ... and this will save us alot of communication exchange.

Thanks for that, am using a fairly new computer that has no other problems burning dvd disc or cd in any of my other programs. The free space is always clean, use several cleaners every day, Ashampoo defragmenter works in the background permanently, computer runs fast as lightning with no other obvious problems. The problem does not appear to me to be in the burner, but in the win dvd builder. I can create an exe file,avi file without problem, it's just that video builder page for whatever reason freezes as soon as displayed. As I seem to be the only one experiencing this problem I figure it is something in the computer conflicting with that part of the program.

Have not had a reply from tech support yet. :(

[nobeefstu]

Mr. T

Try this debug test that was used in the beta development. Igor has implemented this hidden debug menu to identify issues with the Video Bulder ... it may help to locate yours.

Start Video Builder.

And press Shift+Ctrl+Alt+Q

You'll see special window.

Choose "Create burning log" and please try to burn a disc.

Please send me create burning.log file that will be created on disc C:\

int_support (at) wnsoft.com

Might as well select all the Debug Options ... select your file... and then proceed to the final step burning page.

You will find the created log files in in your user\Local Settings\Temp folder ... and the C Root.

[Matrix]

Mr. T

Try this debug test that was used in the beta development. Igor has implemented this hidden debug menu to identify issues with the Video Bulder ... it may help to locate yours.

Might as well select all the Debug Options ... select your file... and then proceed to the final step burning page.

You will find the created log files in in your user\Local Settings\Temp folder ... and the C Root.

Just an update, was about to try your suggestion, found the desctop icon missing. I opened the program from program file and when attempting to go to video builder got this message on screen, seems it thinks it is still a trial version. will reinstall and try again.

[Matrix]

Just an update, was about to try your suggestion, found the desktop icon missing. I opened the program from program file and when attempting to go to video builder got this message on screen, seems it thinks it is still a trial version. will reinstall and try again.

EDIT

Now Iv done it, uninstalled the program, cleaned registry, reinstalled program and found it still registered to me in the about section. tried a test run to burn and was asked to enter reg entries again which I did. Started another project and now get the following pop ups.

When I try the registration button I get this.

[nobeefstu]

Verify:

- The reg_english.rtf should/must be located in the same directory as the main PTE program ( the installer puts it there)

- Open Help/About in main PTE GUI see registered version ... Standard or Deluxe Edition ?

- Open Help/About in Video Builder GUI see registered version ... Unregistered or ?

- Current installed PTE version 5.0 build or ?

If your registration key a .reg or .key file ... dbl-click it to reload registration info to registry.

Otherwise, reload your registration key info as described in your email receipt.

Get the latest final version here :

PicturesToExe Deluxe 5.0

http://www.wnsoft.com/apr/apr-deluxe.zip (4 MB)

Build 5.03

Updated: July 17, 2007

[Matrix]

Verify:

- The reg_english.rtf should/must be located in the same directory as the main PTE program ( the installer puts it there)

- Open Help/About in main PTE GUI see registered version ... Standard or Deluxe Edition ?

- Open Help/About in Video Builder GUI see registered version ... Unregistered or ?

- Current installed PTE version 5.0 build or ?

If your registration key a .reg or .key file ... dbl-click it to reload registration info to registry.

Otherwise, reload your registration key info as described in your email receipt.

Get the latest final version here :

PicturesToExe Deluxe 5.0

http://www.wnsoft.com/apr/apr-deluxe.zip (4 MB)

Build 5.03

Updated: July 17, 2007

Thanks again, I should have explained I had downloaded the program again and wanting to give it a tryout just installed it on the desktop for that attempt.

Since then I have uninstalled all traces of the program, used 3 reg cleaners and been into regedit and removed all traces I could find. After reinstall I was able to re enter the reg entries supplied to access video builder however the program already had my name as being the registered user prior to installing reg entries. There must still be traces of the program in the puta I cant find to delete. Anyhow all with the same result as previous attempts, frozen video and ISO builder pages. The only thing the mouse can do on either page is click X to close the page. Any other click brings up the egg timer and goes nowhere.

It is the De Luxe version as can be seen at top of page screenshots.

Without a mouseclick on video builder page I tried your suggestion to get to the log files, there was no response to that either.

Have contemplated a complete reformat but it would take me a week to get loaded up again, shudder the thought if I did that and it still did not work.

Thanks again guys for the input, sorry for being a PITA, will keep fiddling here.

BTW, the reg entries were just a couple of strings of figures at the bottom of an email, the program prompts for their whereabouts and self loads, is that the correct procedure and is there a possibility of a mistake there.

[Ken Cox]

for an explanation of string see

http://www.guru.to.it/en/tips/regkey_en.htm

ken

[nobeefstu]

Mr T.

After reinstall I was able to re enter the reg entries supplied to access video builder however the program already had my name as being the registered user prior to installing reg entries. There must still be traces of the program in the puta I cant find to delete

I believe Igor has stopped removing the user registration info from the registry during uninstall of v5 due to request by many users that still have more than 1 PTE program version installed. Uninstalling one version would affect the others registration. The remaing user registration key in the registry is harmless.

If you want to locate/find/remove the key in the registry ... open/run your Regedit.exe. The key info is within HKEY_CURRENT_USER\Software\PTE - Key (the key value is your identity code as seen in your email receipt)

If you click/highlight the PTE (within the registry tree) ... then click File/Export in the GUI menu ... you can save your registration info key as a .reg file. This allows you to store it in a safe place for future use. Just dbl-click the saved .reg to reload it into the registry at any time.

It is the De Luxe version as can be seen at top of page screenshots.

Yes I see ... but all v5 of PTE say that (whether it be the trial, Standard/Deluxe edition purchase. What counts is the info in the Help/About pop-up window.

Have contemplated a complete reformat but it would take me a week to get loaded up again, shudder the thought if I did that and it still did not work.

My advice is to install it well before you install alot of other program files ... and test it thereafter the other installs (1by1) to see if some other program is making your PTE issue. Hopefully Igor can simply solve it well ahead.

[Matrix]

Thanks again. I took the puta back to the shop today to try get their opinion, without booking it in under warranty, all they could suggest was a software conflict as the burner works perfectly, (I burnt a disc prior to going). If I booked it in for a proper warranty check and they found it was only a software problem it would cost me heaps.

Will go in and clean out reg entries again and see what happens, I thought I had got them all last time, obviously not.

[Matrix]

:D :D :D Big thanks to you guys and Serg, finally got it working Ok after installing an attachment from Serg and using the Ctrl+Alt+Q the video builder started working. have just burnt first test disc with no problems.

Thanks again one and all.

Mr T.

[nobeefstu]

Mr. T,

Glad to hear all is well

Sergey is often the quiet spoken and one of the unsung heros within WnSoft !

To satisfy my curiousity ... what was his fix remedy for your issue ?

There are other posts in which he (quietly) fixes/resolves user issues ... but the posts more or less stop without relaying the resolve.

Iam often one who needs an ending chapter for cliffhanging stories like these.

[Matrix]

Mr. T,

Glad to hear all is well

Sergey is often the quiet spoken and one of the unsung heros within WnSoft !

To satisfy my curiousity ... what was his fix remedy for your issue ?

There are other posts in which he (quietly) fixes/resolves user issues ... but the posts more or less stop without relaying the resolve.

Iam often one who needs an ending chapter for cliffhanging stories like these.

Hi nobeefstu, maybe I jumped the gun a little, we found the fix, an exe which located the DVD drive for video builder manually, only worked until next reboot and had to be shut down manually on shutdown of puta and restarted when needed again. Serg is slaving away over a hot computer to develop a working permanent fix for my particular burner. Will keep you informed when solution is found.

[Matrix]

Hi nobeefstu, maybe I jumped the gun a little, we found the fix, an exe which located the DVD drive for video builder manually, only worked until next reboot and had to be shut down manually on shutdown of puta and restarted when needed again. Serg is slaving away over a hot computer to develop a working permanent fix for my particular burner. Will keep you informed when solution is found.

Final update, Serg was most helpful. I finally bit the bullet and did a reformat installing PtoE first up and gave it a run. Worked perfectly so it looks like one of the 50 or so other programs in the machine was causing conflict. I am reinstalling them one at a time hoping to find the culprit. Thanks again for your help and suggestions guys/gals.

[jfa]

Final update, Serg was most helpful. I finally bit the bullet and did a reformat installing PtoE first up and gave it a run. Worked perfectly so it looks like one of the 50 or so other programs...........<snip>..

Good to hear you have PTE up and running as required.

It would be interesting to know which program you find was causing your problem, when you find it. May be helpful to others in the future.

[nobeefstu]

Mr T.

Thanks for the final update. Sad to hear it required a complete format to get it corrected. I hope what ever program is the culprit ... its one you can live without.

You have shown great patience thru this test ordeal ... where many a user today just wont.