E MAILING FILES

[Ken Cox]

THIS IS FROM MY ARCHIVES -- happened a few years back when i was trying to send shows to a friend - the rules may have changed since this but the concept remains the same

ken

dont knoww if i ever sent you this or not but is very important -- the info was sent to a lady when i was having problems sending her files

it was the answer that her isp tech gave her

ken

Hello,

My name is Tim.

Mail servers are specifically designed to transmit text messages; similar

to

electronic 'postcards', or letters. Sending large email attachments

congests

data traffic, and delays delivery to ALL accounts on the server.

Email is encrypted 'before' passing through the outgoing mail server, and

decrypted 'after' passing through the receiving mail server. This

encryption process can increase file size by 30% or more, depending on the

file format.

The 'shaw.ca' mail server can process files up to five (5) megabytes

(Total)

in size. However, this includes the size of the outgoing file after

encryption.

Though larger files occasionally get through, the recommended setting

guarantees safe passage through our mail server. Remember that receiving

mail servers, especially dial-up connection mail servers, may have further

size restrictions to as low as 1 or 2 megabytes; in which case the message

and attachment will be rejected and returned to you.

Alternatively, most email programs will allow you to 'break' the message

into smaller pieces to send it. Please see the programs help files for

assistance with this.

FTP (File Transfer Protocol)

For years the Internet has used FTP 'File Transfer Protocol', to transport

large files across. FTP transfers files of any size, from one Internet

connected computer to another, and is the standard used to move 'Internet

Freight' (Large Files). Just do a search on 'FTP', as there are 'free'

and

'shareware' FTP programs, as well as 'packaged' software that can be

purchased.

Our first priority is to ensure that shaw.ca mail servers are available

continuously, and we encourage you to consider file transfer options that

directly meet the need.

Please feel free to contact us, the local phone number for technical

support

can be found at http://support.shaw.ca/contacts.htm or visit our Customer

Support Site at http://support.shaw.ca.

Thank you for choosing Shaw.

Tim

E-Mail Support Team

Shaw High-Speed Internet Service

internet.help@sjrb.ca

When sending a reply to us, please remember to include all previous

correspondence.

The size limit per email is 5 MB uncompressed. Because most files have

some sort of compression, the actual file size is generally 3-4 MB allowable.

We also have a storage limit of 10 MB of total space on our servers. If

someone sends you a 2 MB email, but you only have 1.5 MB available, the

message will be returned as well.