Hallwoody
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Posts posted by Hallwoody
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My apologies - your team had replied promptly but the messages were in the Junk file, as you suggested. I now have a fully activated version.
Thank you very much,
Again apologies,
Pauline Hall
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21 hours ago, Igor said:
Hi,
Please send me a personal message with more details. I couldn't find your request, probably you used another email address?
Check also spam folder for our reply.
I upgraded from 9 , Invoice date 8th Nov, 19. Order no 18186990. The License key worked then but after getting a new Pc I downloaded 10, using the previous key and got the message ' it was either the wrong key or damaged'
My email address when purchased was paulinehall36@outlook.com.
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I have been waiting for a week for a reply to my lost/damaged license key. I got a new PC on Monday, Jan 6th. I downloaded PTE VTR latest version but it would not accept the license key I had saved from my old PC.
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I guess I shall just have to forget burning a DVD and look into MP4 videos I agree that DVD quality is not good but it was the way for friends to see my slideshow. I'm back to what I said earlier, most of my friends are not into the latest Tvs etc.
I will not pursue this matter further.
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I didn't realise that DVD had had their day! I come back from a holiday and make Pics to Exe slideshows (on CDs) for fellow travellers. In my age group (quite ancient) not everybody has a PC hence making a DVD for them to watch on a DVD player .
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Thank you for the information about the firmware update. I tried to burn the DVD on 2 different burners plus a friend had the same problem so I don't think it could be the burner. I am going to see in Windows 10 Forum can come up with a solution and investigate other means to burn a DVD from Pics to Exe.
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I have re-installed Pics to Exe v.8.02 but the problem is the same The only difference is that VOB files multiplexing reach 100% ( 40%) previously but the Operation Failed. Now the error code is 255 - previously 3
My previous Pics to Exe was installed prior to Windows 10 upgrade I think this is definitely a Windows 10 problem. I produced DVDs in February OK. A friend has also experienced the same difficulty in the past 2 weeks , he is also on Windows 10.
Thank you for your time.
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When trying to create a DVD using Video Builder I am having the following problem:
It converts, multiplex, comes to VOB files multiplexing (40%) then stops.
Message from Microsoft Visual C ==Runtime Library
Runtime Error
abnormal programme
termination
I am on Windows 10
Lost Licence Key [SOLVED]
in Troubleshooting
Posted
I had written down the License key from the old PC which was a series of numbers, letters finishing with XXXXX. I have now realised that , like card transactions, the final numbers were hidden. I have now printed off the corrected license key and will save it in a safe place for the future! I do learn from my mistakes.