THIS IS THE INFORMATION THAT I HAD REGARDING REGISTERING. I HAVE AN ORDER NUMBER, BUT DID NOT LIST IT HERE. I NEVER DID ENTER ANY NUMBER. WHEN IT GOT TO THE LOAD KEY SCREEN I JUST CLICKED ON THE PROGRAM TO OPEN IT. APPARENTLY IT SAID I WAS REGISTERED. DOES THIS HAVE ANYTHING TO DO WITH MY PROBLEM? How to register: 1) Close all running copies of PicturesToExe. 2) Save attached file to any folder 3) Run PicturesToExe. To register your program press Help | Registration... | Load Key and then select saved file. The program is registered now! This registration will work with all future versions of PicturesToExe (otherwise, we'll provide you with the new one - free of charge, of course). If you lose this file, please drop the letter to support@wnsoft.com and we'll send it to you again. You're welcome to submit any questions, suggestions and comments about PicturesToExe! Please let us know what you would like to see in the future versions. Subscribe to WnSoft Newsletter if you want to be informed about new versions of PicturesToExe. Please send an email to wnsoft_newsletter-subscribe@yahoogroups.com and you'll receive a confirmation in several minutes. With best regards, WnSoft Inc. http://www.wnsoft.com support@wnsoft.com I did the above and it stated I had registered successfully. I did not enter any numbers.