[Unable to publish in 4K]

On 9/2/2020 at 3:32 PM, Igor said:

Hi,

You can send me a personal message through this forum. Regrettably we don't provide phone support. I'll try to reply quickly.

Try to create 2 videos: with "Hardware acceleration" option, and without this option. Both in 4K, High quality, 60p.

I tried, but none is working.  I did publish 4 4K photo shows after purchasing the software, but after that the publish function of the software is not working.  I have re-installed the software and tried again with my license and that too did not work.  I updated all the drivers in my computer too.  It appears that there is a counter in the PTE studio (normally used in trial version) that is keeping a count of how many shows I have published and when I exceed the hard coded maximum limit then it is not allowing any further publishing.  Is this a possibility?  What is the solution?

Thanks

Sarit

 

[Unable to publish in 4K]

Igor,

I am using version 10.0.12.  This is an official purchase and not a trial  version.

Your help to resolve the issue of not being able to publish show files in 4K is highly appreciated.  Is there any on-call support in USA? A chat service will also be helpful.

 

Sarit

[Unable to publish in 4K]

When I am trying to publish my shows in 4k - there is no response from the software.  It was working a few days earlier.