I think they must have gone bust or something. I paid for the deluxe version on the 10th and was promised the license key within 24 hours. Seven days later, nothing. No response to emails and a brush off from the company that took the Paypal payment on their behalf. I have now opened a Paypal dispute and will be claiming a refund unless they cough up by 12:00 GMT. Time to move to ProShow Gold? Or does anyone know how I can get a response out of them?