Nadezda

Yesterday I've placed a message to the technical support: Message: Can we finally solve the problem with registration etc. I wanted to order the PTE Standard Edition. The cost is $49. I received something by the cost of $34. What is it a PixBuilder or Deluxe upgrade to PTE Standard Edition? I don't need an upgrade as well as PixBuilder. I need PTE Standard Edition. Order problem history: 1. I received order confirmation. My order details are as follows: Order ID 389X33Q-3L4XG. Billing Information: Nadezda Orlova, Dzelzavas 79-24, Riga, LV1084, Phone +37128333555, e-mail: [email protected] 2. I've downloaded the file with the name picturestoexe-setup.zip The was no registration key file inside. 3. I applied with this problem to the [email protected] 4. I received a file from [email protected] (attached) 5. I launched the program, loaded the file with the key. Confirmation window appeared for 2 seconds that activation is complete. Then again the program asked for activation. Loaded the key. ok for 2 seconds. Asked the activation. 6. I've applied with the same question to the forum. 7. Today I received an answer: "It seems that your email program doesn't allow your to receive the attached files. Please, create a ticket on our support web page. The registration key will be attached to this ticket. http://www.wnsoft.com/support.htm " Can we finally solve this problem with registration. message end I created a ticket on a support page. I don't understand why it takes so much time to fix all problems. It starts to be very uncomfortable for me.

OK. I've sent a letter. Waiting for reply. Thank you.

I did tried the load Key From File button. The thing is, that I load the file, the programm says ok. Then again registration window appears and asks to register. Standard Licence, file called picturestoexe-setup.zip I've copied the exact information from the file. The string is longer, of course.

Peter, This is what is written in the txt file: "REGEDIT4 [HKEY_CURRENT_USER\Software\WnSoft\VideoBuilder] "Key"="03xDIhB0.....................=" Who should I apply then to get the right key file?

Yes, the version is PTE 6.5.2. First of all, I've downloaded the file. When I launched the programm, it asked for a key. So I applied for it and received a a key in a text format by mail with the explanation what to do: "Start PicturesToExe. - You will see registration window. - Click "Load a key" button and then choose the file with your license key." Then I'm starting the programm, it asks for a key (to load a txt file, or to copy). I load the file. The programm says "yes, you activated your programm". And again the same window appears for activation. Now I copy the key value from the registry. The programm says - it is the wrong key or the key to another programm. Can I get the working programm and the right key to it.

Ok. Thank you. It is PTE Deluxe 6.5.

Hello, I've same problem. Yesterday I've paid for the programm, downloaded the file. This is what I have in archive pack (see file attached): 1. picturestoexe-setup.exe 2. readme.rtf 3. whatsnew.rtf Should the key file be inside the archive? *********** I applied to the [email protected]. I received the PteKey.txt by e-mail. I unpack the archive, launch the program, load the key in the activation window. The programm says that activation is complete. After 2 seconds it asks again for the activation. So. I load the key. ok for 2 seconds. Asks the activation. What could be the problem? Thanks. P.S. Order ID is 389X33Q-3L4XG

Hello, yesterday I've downloaded the file, paid for it. However, there was no activation key inside (no .txt file). This is what I have in archive pack: 1. picturestoexe-setup.exe 2. readme.rtf 3. whatsnew.rtf Should the key file be inside the archive? *********** Still trying: I received the PteKey.txt from the [email protected]. I unpack the archive, launch the program, load the key in the activation window. The programm says that activation is complete. After 2 seconds it asks again for the activation. So. I load the key. ok for 2 seconds. Asks the activation. What could be the problem? Thanks.