Yesterday I've placed a message to the technical support: Message: Can we finally solve the problem with registration etc. I wanted to order the PTE Standard Edition. The cost is $49. I received something by the cost of $34. What is it a PixBuilder or Deluxe upgrade to PTE Standard Edition? I don't need an upgrade as well as PixBuilder. I need PTE Standard Edition. Order problem history: 1. I received order confirmation. My order details are as follows: Order ID 389X33Q-3L4XG. Billing Information: Nadezda Orlova, Dzelzavas 79-24, Riga, LV1084, Phone +37128333555, e-mail: nadezda.orlova@gmail.com 2. I've downloaded the file with the name picturestoexe-setup.zip The was no registration key file inside. 3. I applied with this problem to the orders@wnsoft.com 4. I received a file from orders@wnsoft.com (attached) 5. I launched the program, loaded the file with the key. Confirmation window appeared for 2 seconds that activation is complete. Then again the program asked for activation. Loaded the key. ok for 2 seconds. Asked the activation. 6. I've applied with the same question to the forum. 7. Today I received an answer: "It seems that your email program doesn't allow your to receive the attached files. Please, create a ticket on our support web page. The registration key will be attached to this ticket. http://www.wnsoft.com/support.htm " Can we finally solve this problem with registration. message end I created a ticket on a support page. I don't understand why it takes so much time to fix all problems. It starts to be very uncomfortable for me.