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  1. For nearly a week I’ve been trying to upgrade from P2E 8 to 9. Each time, my payment is being blocked. I’ve tried paying with PayPal, linked to my Master Card Credit card. When Customer Service advised I tried a different method of paying, I used my Visa Debit Card, with a different Bank. Still refused. My banks both confirmed my request, for a mere £30 to be paid, was OK’d and the money placed in a holding account - but has not been requested. PayPro is the link between Wnsoft and the banks, apparently. I was given their 0800 phone number, so I contacted them to see if this could be resolved. Xian, a heavily accented Chinese/American I spoke to was not very helpful, maintaining my bank was blocking the payment. I tried to tell him this was not true and the problem seemed to lie with them. He insisted he couldn’t help. I asked to speak to someone in management so a more definitive answer could be had. Mr Xian told me to “ring again to speak to someone else but you will get the same answer.” He then hung up. I fed all this back to Wnsoft on Monday 20th, but they seem to be ignoring me. Can anyone in the community offer any help? My bank funds hold more than £30 - and both the credit card and debit cards have been used before and after this debacle without issues. Has anyone else experienced this with PayPro?
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