Dave Matthews Posted January 20, 2011 Report Share Posted January 20, 2011 Hello. I am a new member and payed for the delux version of PTE last Friday 14th January 2011 for which I received the billing information which is as follows,Order ID 38M3HVG-7SZWJOrder Total £61-20 GBP (Receipt)VAT 10-20 GBPAs yet I have not received my Registration Key. I did send a message to support but so far have had no response.Could somebody please advise me how to get this sorted out.Dave. Quote Link to comment Share on other sites More sharing options...
fh1805 Posted January 20, 2011 Report Share Posted January 20, 2011 Dave,I've sent an e-mail to the relevant member of staff at Wnsoft. I know that there was some sort of technical glitch between the order system and the registration system during part of last week. I suspect your order got caught in that.regards,Peter Quote Link to comment Share on other sites More sharing options...
davegee Posted January 20, 2011 Report Share Posted January 20, 2011 Check your JUNK E-MAIL box - these things have frequently ended up there.There is a procedure for starting a query here:http://www.wnsoft.com/support.htmDo this in addition to checking your Junk E-Mail Box.If your Junk E-Mail is separated at your supplier's end then you also need to check there.Peter and I were typing at the same time.DG Quote Link to comment Share on other sites More sharing options...
Dave Matthews Posted February 5, 2011 Author Report Share Posted February 5, 2011 Hi Peter and Davegee thank you both for your reply to my letter I could not find your letters befor,sorry I took so long to reply thanks to your quick response I got the Key the next day and alls working well Dave. Quote Link to comment Share on other sites More sharing options...
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