support

Hello! Sorry to say, PicturesToExe wasn't tested for Macs and there is no any opportunity to do it now. But I know that our users experimented with Macs and had a success with it.

Dear deep6, The problem may appear if you have old version of mp3 codec. So, 'Internal WAV/MP3 player' helps to solve this problem very often.

Dear Coachreed, The point is that you have an old key. Please, write me to orders@regnow.com and I'll send you a new one - pte.txt.

Dear Maurice and Michael! I think that this problem is solved now.

Dear Tim, Please, write me to support@wnsoft.com with the topic 'Key problem'. Give me your registration information (your full name, order ID and email that you used in registration). Besides, give me any other email for me to send the key there if I have problems with sending it to your first email. It is very good that you desided to write about this problem at the forum.

Dear Maurice, Sorry to say, we can't find your order neither at our base, nor at Regnow site. Please, could you write to orders@regnow.com and to explain there this problem.

Dear Mmc, It is really very strange, but the point is that I'm not able to find you in our base, as I don't know even your full name. Please, could you write me to orders@wnsoft.com, or to support@wnsoft.com with the title, for example, "Key problem". Write me your full name and your email that you used in registration. And besides, check your email program, if it allows you to recieve attached files. It is very important too. I hope that we would solve this problem as soon as possible.

Dear Larry, Sorry to say, we recieve your orders not immediately, that's why we can't send the key just after your ordering. I have sent you the key some time ago. You will recieve it very soon with the letter from orders@wnsoft.com.

Hello, Mindy B, Try to rename your key to pte.txt. Then open your PicturesToExe program and press Help | Registration... | Load key Then select your key file at the "Open" window. This is all registration proces. If it doesn't help, write me to orders@wnsoft.com or to support@wnsoft.com and I'll send you another key.

Dear Joanna, Please, write me to support@wnsoft.com with the topic "Problem with registration". Of course, if you haven't written to me yet. And, please, discribe me all your process of registration. It shouldn't be anything serious, I think.

Dear Boxig! Thank you for all your contribution to PicturesToExe.

Dear John, Tomorrow I'll try to send you the key once again as a .zip file with some explanations. All I need is the letter with your address. And please, if you have another one, write it to me too.

Dear Jack, You can install PicturesToExe program to your second computer, only if you use it by yourself (not anybody else).

Dear Rishi, I have just found you in base. You ordered PicturesToExe at December 14, 2002. At that day I have sent you the key. Then, at December 17 you wrote me that you haven't yet recieved the key and I sent it to you once again. After reading your message here, I sent the key too. There were no returned emails with the keys. Please, give me your other email (or your friend's one) and I'll send the key there as soon as possible.

Hello, ljb, This delay was for our three-days holidays. Don't worry, I have just answered to all the letters. I hope that you will receive the answer to your question very soon.

Hello, I want to explain you everything about the extention of the key file. There were different extentions of this file(.reg or .key, for example). Some email programmes didn't allow our customers to open their keys. That's why now we send the key as .txt file. But, of course, you can use your old files.

Hello, Ccmanz, The point is that I sent the letters without any attached files, but they returned too, with the message that this email address has fatal errors. As Bothell said, he sent me his son's email and I'll try to send the key there.

Hello, Bothell, Sorry to say, my letters to you always returns back. Your email address may be good as well as mine, but they may be incompatible for some reasons. Tomorrow I'll try to send your the key once again. If I won't be able, I'll write you here, in forum.

Dear Bothell, It seems that I can't send you your key to the email that you are using now. All my letters to you return back to me. Please, write me once again to support@wnsoft.com or to orders@wnsoft.com and write me your other email.