Big John
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Posts posted by Big John
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Sorry Dave for making the topic wander off!!!
I just look to suggest things that will sell PTE to a new group of potential users and hopefully increase Igor's income.
Will do as you suggest
John
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I wholeheartedly agree with all that has been said about the new features - the 'split waveform' and the ability to 'separate audio from video ' are both very useful additions and 'selling points'
Now what would be a real selling point, especially for video people, would be the ability to quickly trim the front of a video track without having to go into the 'adjust time range' and maybe the possibility of being able to add a second video track.
Would that be too difficult ??
John
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Hi Dave,
Sent you a link to the files by PM
John
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Hi Dave,
It is surprising that your early sequences play ok???
As you may know we go out giving talks and demonstrations and use some of our sequences made over the years as examples.
Also we have to accept and run competition sequences that have been made recently by authors using earlier versions of PTE.At present we have to use Jill's Windows 7 laptop as my Windows 10 laptop with a NVIDIA 1060 graphics card will not play most of them - even the ones with little or no animation - without them juddering and being unwatchable.
Some will not even start with the 'exception error' appearing.The integrated graphics is the only way that these will play successfully.
I have recently made up a short demonstration MP4 screen recording showing just what happens and this has been sent along with Igor's technical description of the problem as part of our ongoing discussions with NVIDIA.
The sequence I used was made in 2012 and the one with exception error in 2013.We often show sequences that are much older - 2006 even!!!
John
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Hi Dave,
Had it installed for quite a while so I always have the latest drivers..... but sadly still doesn't solve the problems with the playing of older exe files!!!
One day .......
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PS was a bit worried as Beta 7 came up yesterday when I downloaded Beta 6!!
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A big plus for the programme and another selling point!!
Congratulations!!
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Hi Igor,
You have the address so I will advise them that you will be in contact with them regarding this.
John
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Yes the warning notice came up - it allowed me to render the MP4 with the hardware acceleration switched on but the results were unwatchable ....however the main thing is that it did not jam up the machine as previously
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Hi Dave,
If that is what is meant - then great - I look forward to that being put in as I am sure it is a major selling point for the video people.
John
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Hi Igor,
Is being able to trim the start of a video clip without having to go to the adjust time range sliders something that is likely to appear in PTE10?
That would make video editing so much easier and a selling point for video people - that and a second or multiple video tracks.
John
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Hi Igor,
Just an update for your information - I tried making a test MP4 with Hardware Acceleration ticked on my machine with the older NVIDIA card.
It let me do it - the warning sign was on and thankfully it did not, as previously, cause the machine to lock up so that I had to CNTR ALT DEL to escape.
It did actually manage to do a very strange recording!!!
John
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If I keep doing all these posts - by the time it gets sorted I might be an 'Advanced member' !! :-)
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I have responded:
Thanks for the reply – it must be an extremely difficult problem if all the brains at NVIDIA and Microsoft can’t resolve the issue,
Please keep me updated on any progress,
I currently am now on Windows 1809 and NVIDIA 419.67
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Yippee I have a reply:
Hello John,
Were still waiting for a resolution to this problem. I do not have an update. Thanks for your patience.
Best Regards, -
Just fired off an email to the person handling my complaint whose last message on the 11th January was:
Hello John,
Thanks for your patience.
Due to company rules I am not at liberty to divulge any more details of this investigation. I'm very sorry for the inconvenience.Hopefully I will get some sort of reply although recently they have gone very quiet!!
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Hi Dave, Igor and everyone,
I have kept trying different things and using various sequences and, like Dave, I think that sadly the problem still remains.
I have downloaded the latest NVIDIA drivers (419.67 dated 25/3/19 and am running Windows 1809 but still the exe's are juddering and the MP4 is a little better.
I might try having another go at NVIDIA as my complaint is still open.
However both they and Microsoft are not replying to any of my emails!!!!!!
John
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It's a pleasure - just very annoying when you think you are getting somewhere - and then the clam up rather than them admitting they have a problem which they seem unable to resolve.
I am presently trying to get more media outlets interested in running the story ......maybe they might have more success in stirring them up!Regarding my lost profile - I don't mind being Big John as John is my name......and I am now a 'new member' so people will be kind to me :-)
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Hi All,
Having been the one who has been in communication with both NVIDIA and subsequently Microsoft on behalf of Igor regarding this ongoing problem we seem to have it a brick wall.
I still have an ongoing complaint open with NVIDIA ..... but they are now not responding to emails - their last comment on the 11th January was
'Hello John,
Thanks for your patience.
Due to company rules I am not at liberty to divulge any more details of this investigation. I'm very sorry for the inconvenience.'I felt that this was not acceptable so I responded by sending this reply:
'We appreciate your efforts however after 7 months of trying to get this problem resolved, the patience is somewhat getting thin.
Whatever your company rules are, we would suggest and appreciate if this matter is flagged up to senior management and that your PR Department be asked to issue a Press Release acknowledging the problem and advising what steps you are taking to satisfactorily resolve this issue.'
and additionally to the CEO of NVIDIA:
'Dear Sir,
I am not sure if you are the correct contact but six months ago we reported a severe problem which is affecting users of laptops that use NVIDIA GPU’s following the ‘Spring’ 1803 update of Windows 10.
It is seriously affecting the users of Audio-Visual programs such as Pictures to Exe www.wnsoft.com, Proshow Gold and Proshow Producer and quite a number of gaming packages. We recently heard that it is also affecting DiVinci Resolve 15 - but of course only on the Windows platform.
Despite it being escalated in September and subsequently being informed that
‘NVIDIA Engineering has root caused the problem and is working with Microsoft to address the issue’
the problem does not seem to be being resolved within an acceptable time frame.The bad publicity on the various Forums and in the Press that this problem is causing is certainly not doing NVIDIA and favours in that people are not now purchasing laptops that have NVIDIA cards in them.
We are now told ‘Due to company rules I am not at liberty to divulge any more details of this investigation’
We would therefore ask why this is the case and that maybe you can arrange for a Press Release to be issued acknowledging the problem and advising what progress, if any, you are making in satisfactorily resolving this issue.
Your comments would be appreciated.'
I received no response to either!
So I thought about trying Microsoft:
'Dear Sirs,
We have twice tried to email the UK PR team ukprteam@microsoft.com but have not had the courtesy of a response.
This is the email as sent on the 12th January and resent on the 24th.
It would appear that both Microsoft UK and Nvidia do not seem prepared to advise their users worldwide of what progress, if any, they have made it resolving this problem.
WHY?
Your comments please.'
This is the email as sent on the 12th January and resent on the 24th.
Dear Sirs,
I am not sure if this is the correct contact address to resolve this problem – if not, can you kindly forward it to the correct department.
We have been in contact with NVIDIA for the past 7 months trying to resolve a severe problem which is worldwide affecting users of laptops that use NVIDIA GPU’s following the ‘Spring’ 1803 update of the Windows 10 platform.
It is seriously affecting the users of Audio-Visual programs such as Pictures to Exe produced by Wnsoft.com, Proshow Gold, Proshow Producer and quite a number of gaming packages. We recently heard that it is also affecting DiVinci Resolve 15 - but of course only on the Windows platform.
Despite it being escalated to the NVIDIA Level 2 team in September and subsequently being informed that ‘NVIDIA Engineering has root caused the problem and is working with Microsoft to address the issue’
the problem does not seem to be being resolved within an acceptable time frame.The bad publicity on the various Forums and in the Press that this problem is causing is certainly not doing either Microsoft or NVIDIA and favours and people have been advised not to update their Windows platform to 1803.
The correspondence and technical details relating to this matter can be found below.
We would therefore ask, are Microsoft, as we have been advised, actively in conversations with NVIDIA regarding this problem. If so, maybe you can arrange for a Microsoft Press Release to be issued acknowledging the problem and advising what progress, if any, you are making in satisfactorily resolving this issue.
Your comments would be appreciated.
No Reply received!!
So on the 13th February I sent the following to Microsoft:
Dear Sirs,
Despite receiving an automated response stating that 'your email is important to us and we aim to respond as soon as possible' it is now over a week since our email was sent to you and we have heard nothing since.
There seems to be a definite reticence on the part of both Microsoft and Nvidia to advise of the cause of the problem and what steps, if any, are being taken to resolve this problem for the millions of users of both companies' products.
Maybe the time has come to make the news of this ongoing problem which has been reported since last May, more widespread amongst our media colleagues.
We await your considered response within an acceptable time frame.'
So that is where we are - I am still pursuing this but would suggest that maybe everybody needs to make both Microsoft and NVIDIA aware in no uncertain terms that it is a widespread problem and that, since the 1803 Spring update, this has become a serious problem and they both seem unwilling/unable to resolve.
I will keep you informed of any progress.
John
Please note: I was on the Forum for many years as 'Big Kev' but I have now had to re subscribe ......so now I am to be known as 'Big John' !!!
Trimming a video clip at the front and back within the timeline
in PicturesToExe 10 Beta
Posted
What would be a real selling point, especially for video people, would be the ability to quickly trim the front of a video track without having to go into the 'adjust time range' and also maybe the possibility of being able to add a second video track.
Would that be too difficult Igor??