Big John

Hi Igor - many apologies - I am obviously cracking up! The image in question had in fact been rotated by 90 degrees - something that I had forgotten that I had done. This of course answers why everything was incorrectly operating and why the second picture was fine ......oooh the shame! With apologies!! John

Strangely it just seems to be on one picture - and no it hasn't been flipped in any way - very strange ....so maybe not a problem?

HI Igor, The crop tool seems to be working incorrectly in this latest version. 'Left' takes it off the top 'Top' seems to take it off the right 'Right' seems to take it off the bottom 'Bottom' seems to take it off the left. Your thoughts please John

Using 10.0.14 I am working in Timeline view, changing transition times and moving position of the some slides, the program locks up completely and nothing works with the mouse - all you can do is to close the program. The Undo and Redo buttons do not work but I have then found that Control +Z allows me to step back until the program starts working again. Has anyone else experienced this problem??

Avast Virus Checker didn't like the downloading .exe file but eventually agreed it was ok!

For sound - your ears are best at judging this rather than sitting watching a VU meter. You talk of different audio clips in your sequence - then adjust them by listening to what is important - if something jars - then adjust it. If you are talking about the overall sound level - we occasionally get sequences into competitions which are either higher or lower than the normal - but these are adjusted when shown to what is the average level of all sequences. One easy way to get this level is to play a few CD's until you get an idea of the sound level - then make yours the same. Obviously if the track is recorded too loudly it will overload and distort and this will be obvious. Likewise a quiet recording will be equally obvious in that you will have to increase the sound to be able to hear it correctly. Go by your ears would be my advice.

You could of course hit the space bar to stop the playback

Will it ever be possible for the number of video tracks to be increased and be edited in just the same as the audio. ie can the video be cut at both ends and users have the ability to add in more tracks?

Hi Rob, We have found that we can successfully teach members of camera clubs how to do most things within AV Studio in just a couple of hours. Maybe post what you are trying to achieve within your sequence and then somebody will no doubt be able to tell you how to do it. John

'It's a brand new laptop so the drivers will be the latest' Not necessarily - when I got my new laptop there were many many updates to drivers - the machines are often built a long time before they are sold and so they are often not the latest!!

Hi Igor, Downloaded and tried and it did the same fault again - it circled and then screen went white and I had to shut it down. Decided to screen record it so that I could show you - and of course it would not do it again!!! Will keep trying. This is on my main Windows 8.1 machine.

Will do

This does sound like the problem that I experienced the other day whilst moving sound files around on the timeline

Hi Igor, Apologies for the delay in replying. Yes I was working in 10.0.1. I managed to finish the bit I was working on by keep saving the project - just in case.

Strange fault that occurred three times this evening. I have a 7 minute video clip that runs with its own sound track. I was trying to add some very small sound clips on separate channels and as I tried to move them suddenly the screen went white and froze. There was no 'exception error' - just the circling icon. I waited It did not recover so I had to close the program down and of course lost all the work that I was doing. Has anyone else had this? John

If I keep doing all these posts - by the time it gets sorted I might be an 'Advanced member' !! :-)

I have responded: Thanks for the reply – it must be an extremely difficult problem if all the brains at NVIDIA and Microsoft can’t resolve the issue, Please keep me updated on any progress, I currently am now on Windows 1809 and NVIDIA 419.67

Yippee I have a reply: Hello John, Were still waiting for a resolution to this problem. I do not have an update. Thanks for your patience. Best Regards,

Just fired off an email to the person handling my complaint whose last message on the 11th January was: Hello John, Thanks for your patience. Due to company rules I am not at liberty to divulge any more details of this investigation. I'm very sorry for the inconvenience. Hopefully I will get some sort of reply although recently they have gone very quiet!!

Hi Dave, Igor and everyone, I have kept trying different things and using various sequences and, like Dave, I think that sadly the problem still remains. I have downloaded the latest NVIDIA drivers (419.67 dated 25/3/19 and am running Windows 1809 but still the exe's are juddering and the MP4 is a little better. I might try having another go at NVIDIA as my complaint is still open. However both they and Microsoft are not replying to any of my emails!!!!!! John

It's a pleasure - just very annoying when you think you are getting somewhere - and then the clam up rather than them admitting they have a problem which they seem unable to resolve. I am presently trying to get more media outlets interested in running the story ......maybe they might have more success in stirring them up! Regarding my lost profile - I don't mind being Big John as John is my name......and I am now a 'new member' so people will be kind to me :-)

Hi All, Having been the one who has been in communication with both NVIDIA and subsequently Microsoft on behalf of Igor regarding this ongoing problem we seem to have it a brick wall. I still have an ongoing complaint open with NVIDIA ..... but they are now not responding to emails - their last comment on the 11th January was 'Hello John, Thanks for your patience. Due to company rules I am not at liberty to divulge any more details of this investigation. I'm very sorry for the inconvenience.' I felt that this was not acceptable so I responded by sending this reply: 'We appreciate your efforts however after 7 months of trying to get this problem resolved, the patience is somewhat getting thin. Whatever your company rules are, we would suggest and appreciate if this matter is flagged up to senior management and that your PR Department be asked to issue a Press Release acknowledging the problem and advising what steps you are taking to satisfactorily resolve this issue.' and additionally to the CEO of NVIDIA: 'Dear Sir, I am not sure if you are the correct contact but six months ago we reported a severe problem which is affecting users of laptops that use NVIDIA GPU’s following the ‘Spring’ 1803 update of Windows 10. It is seriously affecting the users of Audio-Visual programs such as Pictures to Exe www.wnsoft.com, Proshow Gold and Proshow Producer and quite a number of gaming packages. We recently heard that it is also affecting DiVinci Resolve 15 - but of course only on the Windows platform. Despite it being escalated in September and subsequently being informed that ‘NVIDIA Engineering has root caused the problem and is working with Microsoft to address the issue’ the problem does not seem to be being resolved within an acceptable time frame. The bad publicity on the various Forums and in the Press that this problem is causing is certainly not doing NVIDIA and favours in that people are not now purchasing laptops that have NVIDIA cards in them. We are now told ‘Due to company rules I am not at liberty to divulge any more details of this investigation’ We would therefore ask why this is the case and that maybe you can arrange for a Press Release to be issued acknowledging the problem and advising what progress, if any, you are making in satisfactorily resolving this issue. Your comments would be appreciated.' I received no response to either! So I thought about trying Microsoft: 'Dear Sirs, We have twice tried to email the UK PR team ukprteam@microsoft.com but have not had the courtesy of a response. This is the email as sent on the 12th January and resent on the 24th. It would appear that both Microsoft UK and Nvidia do not seem prepared to advise their users worldwide of what progress, if any, they have made it resolving this problem. WHY? Your comments please.' This is the email as sent on the 12th January and resent on the 24th. Dear Sirs, I am not sure if this is the correct contact address to resolve this problem – if not, can you kindly forward it to the correct department. We have been in contact with NVIDIA for the past 7 months trying to resolve a severe problem which is worldwide affecting users of laptops that use NVIDIA GPU’s following the ‘Spring’ 1803 update of the Windows 10 platform. It is seriously affecting the users of Audio-Visual programs such as Pictures to Exe produced by Wnsoft.com, Proshow Gold, Proshow Producer and quite a number of gaming packages. We recently heard that it is also affecting DiVinci Resolve 15 - but of course only on the Windows platform. Despite it being escalated to the NVIDIA Level 2 team in September and subsequently being informed that ‘NVIDIA Engineering has root caused the problem and is working with Microsoft to address the issue’ the problem does not seem to be being resolved within an acceptable time frame. The bad publicity on the various Forums and in the Press that this problem is causing is certainly not doing either Microsoft or NVIDIA and favours and people have been advised not to update their Windows platform to 1803. The correspondence and technical details relating to this matter can be found below. We would therefore ask, are Microsoft, as we have been advised, actively in conversations with NVIDIA regarding this problem. If so, maybe you can arrange for a Microsoft Press Release to be issued acknowledging the problem and advising what progress, if any, you are making in satisfactorily resolving this issue. Your comments would be appreciated. No Reply received!! So on the 13th February I sent the following to Microsoft: Dear Sirs, Despite receiving an automated response stating that 'your email is important to us and we aim to respond as soon as possible' it is now over a week since our email was sent to you and we have heard nothing since. There seems to be a definite reticence on the part of both Microsoft and Nvidia to advise of the cause of the problem and what steps, if any, are being taken to resolve this problem for the millions of users of both companies' products. Maybe the time has come to make the news of this ongoing problem which has been reported since last May, more widespread amongst our media colleagues. We await your considered response within an acceptable time frame.' So that is where we are - I am still pursuing this but would suggest that maybe everybody needs to make both Microsoft and NVIDIA aware in no uncertain terms that it is a widespread problem and that, since the 1803 Spring update, this has become a serious problem and they both seem unwilling/unable to resolve. I will keep you informed of any progress. John Please note: I was on the Forum for many years as 'Big Kev' but I have now had to re subscribe ......so now I am to be known as 'Big John' !!!