Max Posted May 18, 2015 Report Share Posted May 18, 2015 I am a Mac user and using VMware Fusion to create a Windows environment for running PTE8.I recently upgraded VMware to the latest version and find that when I create an MP4 file it has no data - zero bytes. I have tested this using a short four slide AV as well as a larger one. However I can create an avi file.Thinking VMware must be the problem I downloaded ProShow Producer trial version and was successful in creating an MP4. So that would appear to rule out VMware as the problem.So my thinking is PTE8 is the problem. Have any other Mac users experienced this problem. Quote Link to comment Share on other sites More sharing options...
Igor Posted May 22, 2015 Report Share Posted May 22, 2015 Hi,Try to uninstall & re-install PicturesToExe.If it doesn't help, try to change available parameters for the virtual computer in VMWare.I think that VMWare users could face with a similar problem with other software products running in VMWare. And VMWare can prepare the update soon.Next version of PicturesToExe will contain completely new code for video output and it also may help. Quote Link to comment Share on other sites More sharing options...
Max Posted June 15, 2015 Author Report Share Posted June 15, 2015 Hi Igor,I have tried uninstalling and re-installing PTE8. I now have new problem as my license key is not accepted. I purchased PTE8 in April 2014 - order ID 2099696.Can you please assist me to install PTE8.I downloaded PTE Evaluation version and tried creating an MP4 file. Again it created the file but with zero data.I don't think VMWare is the problem as I used a trial version of ProShow Producer and it created an MP4.However with PTE8 I was successful in creating an AVI file so that helps me to publish an audio visual.So would appreciate if you could assist me to install PTE8. I look forward to the next version of PTE.Max Biddlestone Quote Link to comment Share on other sites More sharing options...
Igor Posted June 17, 2015 Report Share Posted June 17, 2015 Hello Max,We apologize for these problems!1. I've checked your order (2099696-001-7UC) and discovered that it was cancelled for some reason. I can't tell more details here on the forum. Please send a request to PayPro Global on this page:https://payproglobal.com/support/customer-supportOnce PayPro Global update a status of your order, I'll send you a new license key.2. Regarding the problem with MP4 video output in VMWare on Mac. Regrettably we can't guarantee work of PicturesToExe in VMWare virtual PC. Usually it works correctly. Probably this problem will be solved in future version 9.0 because we use the new versions of video encoders. Quote Link to comment Share on other sites More sharing options...
Max Posted June 22, 2015 Author Report Share Posted June 22, 2015 Thanks for your reply Igor. I contacted Pay Pro Global and was advised that my original payment in May of last year was reversed the following month. So my order was cancelled.The payment reversal occurred as a result of some fraudulent transactions on my credit card which the bank had to reverse out. All this happened on the same day as my payment for PTE and the bank assumed this was a fraudulent transaction and reversed the charge.I have today orderd PTE8 once more.I look forward to version 9 and hope that it solves my problem with MP4 video output. Quote Link to comment Share on other sites More sharing options...
Igor Posted June 22, 2015 Report Share Posted June 22, 2015 Hi Max,Thanks for the new purchase of PicturesToExe!Please visit this forum to learn when version 9.0 Beta is available. Quote Link to comment Share on other sites More sharing options...
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