The Transitions window takes a long time to close

[SoCu]

Hello, I am testing version 11.0.20 Build 1, and I have noticed that when you are in the Transitions window, if you select a transition and click the OK button, the window takes a long time to close.

 

On the other hand, the Styles window closes immediately after clicking the button. Why might this be?
 

Thank you.

[Igor]

Hi,

Usually the OK button should instantly close the Slide Options window.

Do you observe the same issue (delay) with the Project Options window when the Transtions tab is chosen?

How many custom transitions you have added?

Please do the following:

1. Close PTE AV Studio.

2. Find the following folder on your computer:

Documents > PicturesToExe > Styles and Transitions

3. Create a a backup of this folder (Styles and Transitions) as a ZIP archive.

4. Check a file size of Transitions folder inside Styles and Transitions. Let me know its size.

5. Can you send us a copy of the Transitions folder in a ZIP? Send me a personal message with the download link throug the forum messenger.

[SoCu]

Hi Igor, I saw your message because I had the browser open with the page, as I don't receive email notifications for new replies.

With the Options window, there is no delay when closing it, but I've noticed that time is also lost. I mean, the window closes, but then the application remains blocked for a while.
In the following video, you'll see that the window closes when I apply a transition, but then I click on the other slides, and it doesn't show the slide. It doesn't do anything for a while; it's like it's frozen.
I've also tried opening the Options window, and I haven't applied any transitions, but it still leaves the program frozen for a moment.

As for the PicturesToExe folder, I don't have anything there because it's newly installed and doesn't have any extra transitions installed. I used to have some from colleagues installed, but I thought some of them might be bad and causing problems, so I uninstalled them and reinstalled only the transitions that come with the program by default.

 

[Igor]

Hi, try to restart Windows.

[SoCu]

Yes, I restart Windows every day. This isn't new; it's been happening for a while.

However, there's no problem with the styles window; it closes fine.

 

[Igor]

It's an interesting case. So the long delay with closing the Slide Options window by clicking the OK button occurs even if Documents > PicturesToExe > Styles and Transitions folder is empty?

Does the Documents folder on your PC sync with any cloud services? OneDrive, DropBox, Google, iCloud?

Try to change a location of "Styles and Transitions" folder in PTE AV Studio. Browse the main menu > Settings > Preferences. Templates tab.
Choose another location on your local drive outside Documents or Desktop folders. For example, on drive D:\
 

[SoCu]

Hello, I could start by answering your last question, but to answer your first question, yes, the styles and transitions folder is empty.

And no, to answer your second question, I don't use any services on the new one.

And it seems that for now, moving the Styles and Transitions folder to another hard drive has worked, as the window closes properly.
But I have to tell you something curious: the PTE program moves all the folders from one drive to another (from C: to K:), and it has only left one empty folder on the C: drive, the Transitions folder. I don't know why it couldn't cut and paste that folder.