PTE 9 issue [SOLVED]

[Jean H]

When I open PTE i get this message - access violation at address 0075B268 in module PicturesToExe.exe. Read of address 00000000.

I can't open images from the file tree to put in the file list or the slide list if I use 'file - open'.  It says there are no images! If I click on the file in the tree it won't open them either but if I close the programme and open again it has found them and added them to the file list!
My question is: should I upgrade to PTE10 but if I do will it attach itself to PTE 9 and create the same issue, or will it come 'stand alone'. Any advice would be very welcome as I have emailed the support 3 times now and still not had a reply. I assume that I can't delete PTE9 from my computer and reinstall it as that version is no longer available.

[davegee]

PTE 9 is available for download here:

https://www.wnsoft.com/en/pte-av-studio/old-versions/

You would certainly benefit from an upgrade to Version 10 (now 10.5) - you can download V10 as a trial for 30 days and it will install in a different directory keeping V9 intact.

Have you checked your Junk folder for replies from WNSOFT Support?

DG

[Igor]

Hi Jean,

This problem can be easily solved with an updated version 9.0.22:

https://files.wnsoft.com/picturestoexe/previous-versions/picturestoexe-setup-9022.exe

I apologize for our missing email. I found your request and my reply from March 26th. We'll check email server settings.

[Jean H]

Many thanks for your replies and help. I will try the updated versions tomorrow and probably upgrade to 10 when I have looked at the trial version

[Igor]

Hi,

Let me know about a result.

Good luck!