barksworld Posted April 30, 2021 Report Share Posted April 30, 2021 running on mac 10.15.7 newest download pte when open whirling circle not responding last version fine . have uninatlled and reinstalled 3.4 ghz quad i5 Radeon Pro 570 4 GB 48 GB 2400 MHz DDR4 help please Quote Link to comment Share on other sites More sharing options...
Igor Posted April 30, 2021 Report Share Posted April 30, 2021 Hi, Restart your Mac. Remove PTE AV Studio and reinstall from DMG image again, copy PTE AV Studio icon to Applications. 2. If it doesn't help, try to unmount all external drives (network drives) to see if it helps to run PTE AV Studio. Let me know about results. Quote Link to comment Share on other sites More sharing options...
barksworld Posted April 30, 2021 Author Report Share Posted April 30, 2021 thanks will do , at moment watching av wilmslow as are you Quote Link to comment Share on other sites More sharing options...
barksworld Posted April 30, 2021 Author Report Share Posted April 30, 2021 Igor no its not worked .reinstalled as suggested no external disks was ok with earlier version Quote Link to comment Share on other sites More sharing options...
barksworld Posted April 30, 2021 Author Report Share Posted April 30, 2021 Quote Link to comment Share on other sites More sharing options...
barksworld Posted April 30, 2021 Author Report Share Posted April 30, 2021 sorry screen shot so big I just dragged it on , not shouting Quote Link to comment Share on other sites More sharing options...
Almark Posted April 30, 2021 Report Share Posted April 30, 2021 Phil, May I suggest you update to 11.3. Use App cleaner to fully remove previous versions https://freemacsoft.net/appcleaner/ And reinstall. Quote Link to comment Share on other sites More sharing options...
Igor Posted May 1, 2021 Report Share Posted May 1, 2021 Hi Phil, 1. Tell me about a configuration and name of your Mac. 2. Do I understand rightly that you successfully used first Mac version 10.5 and the problem occured with 10.5.1? 3. Can you try to run a sample show on your Mac? Download and install PTE AV Player: https://www.wnsoft.com/en/pte-av-studio/pte-av-player/ Download a sample show in .pteav file: https://files.wnsoft.com/test/shows/Sample-Project-Win10-5.pteav Then run PTE AV Player, you should see an Open file window. Choose Sample-Project-Win10-5.pteav file to open an run the show. Will it work? Quote Link to comment Share on other sites More sharing options...
Igor Posted May 1, 2021 Report Share Posted May 1, 2021 Phil, Try the following. 1. Restart macOS. 2. Find "Application Support" folder on your Mac. It is shown here: https://www.youtube.com/watch?v=a10BiE9t7RY Instead of "peterjoh" folder it will be your Mac name folder. 3. Then in Application Support > PTEAVStudio > Versions > 10.5. Delete "10.5" folder. 4. Try to run PTE AV Studio again. Quote Link to comment Share on other sites More sharing options...
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