Steve Chilton Posted June 27, 2023 Report Share Posted June 27, 2023 I have recently started using PTE Studio. I have created a number of AV projects prior to this issue arising without problems. Today I added several new images to my project and upon launching PTE the application loads, but when I go to the side bar menu to select the additional images my Mac beachballs and then the app quits and produces a Crash report! I have removed the newly added images from my folder on my hard drive, leaving the originally imported images in situ, PTE runs fine without crashing? All new images are Jpegs Mac Studio M1 Ventura 13.4.1 PTE AV 11.0.6 Quote Link to comment Share on other sites More sharing options...
davegee Posted June 27, 2023 Report Share Posted June 27, 2023 Is this the first time that you have opened PTE since installing Ventura 13.4.1? There seems to be other issues involving Ventura 13.4.1. DG Quote Link to comment Share on other sites More sharing options...
Steve Chilton Posted June 27, 2023 Author Report Share Posted June 27, 2023 I have opened PTE since installing Ventura, it was working fine until I added the new images. It works ok after I removed those new images? Is there a maximum file size per image? Quote Link to comment Share on other sites More sharing options...
davegee Posted June 27, 2023 Report Share Posted June 27, 2023 I have just added a 24000x16000 (55Mb) pixel image to a project with no problem. (Windows). DG Quote Link to comment Share on other sites More sharing options...
Steve Chilton Posted June 27, 2023 Author Report Share Posted June 27, 2023 I have found the culprit! one of my images was in the wrong colour space, changed it to RGB and all is well. DaveGee thanks for you help Quote Link to comment Share on other sites More sharing options...
Igor Posted June 27, 2023 Report Share Posted June 27, 2023 20 minutes ago, Steve Chilton said: I have found the culprit! one of my images was in the wrong colour space, changed it to RGB and all is well. DaveGee thanks for you help Hi Steve, I'm glad that you found the solution. Can you share a sample image with a wrong color space? We'll check the file to fix this issue for the future update. You can upload the file to Google Drive and send me a download link in a personal message. Igor, WnSoft Quote Link to comment Share on other sites More sharing options...
Steve Chilton Posted June 28, 2023 Author Report Share Posted June 28, 2023 Igor unable to send DM as system says "your only allowed to send 0 messages per day try again later"? Quote Link to comment Share on other sites More sharing options...
Igor Posted June 29, 2023 Report Share Posted June 29, 2023 On 6/28/2023 at 11:58 AM, Steve Chilton said: Igor unable to send DM as system says "your only allowed to send 0 messages per day try again later"? Hi Steve, I've sent you a personal message. Quote Link to comment Share on other sites More sharing options...
Igor Posted June 30, 2023 Report Share Posted June 30, 2023 Steve, I've received your image file, thanks. We'll check it on our Mac Mini M1 on Monday. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.