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Posted

I have recently had to delete my PTE studio Pro on my Mac and to reinstall from your web site. Whilst this resolved my problem of PTE not being recognised I am now having trouble in locating the templates that I habitually make of my work to cover loosing pictures moved elsewhere. Is this a result of my starting again or am I missing something.

Posted

Is it possible that you (previously) changed the location of the folder for templates in Preferences/Templates?

Do a search of your computer for *.pt and make a note of the folder which contains your templates.

Then go into Preferences/Templates and make that your Default Folder for Project Templates.

DG

 

Posted

Hi Mike,

By default, user slide styles, custom transitions and templates are located in these 2 folders on your Mac:

/Users/UserName/Library/Application Support/PTEAVStudio/Templates
/Users/UserName/Library/Application Support/PTEAVStudio/Styles and Transitions

You can check PTE AV Studio > Main menu > Settings > Preferences. Templates tab for exact path to these folders.

I remember from your previous post on the forum:

Quote

Got there in the end by pure cussedness . Used Clean my Mac ran a full scan and also took out all my PTE folders. Then reinstalled PTE from the Wnsoft site and after requesting the serial number managed to get it to run.

Your program may have deleted the PTEAVStudio folder in Application Support. This likely deleted all the templates and styles as well. Sorry!

We offer a special uninstaller utility for PTE AV Studio on a Mac which allows to remove only configuration and keep slide styles and templates:

https://files.wnsoft.com/pteavstudio/RemovePTEAVStudio.app-11-0.zip

You can change a location of StylesAndTransition folder and Templates folder in PTE AV Studio and make backup of these folders.

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