HELP! No Sound in PTEAV Nevermind

[mhwarner]

PTEAV was sending sound to my monitor, which has no speakers.  Made the monitor default sound output and then changed it back to my actual speakers.  Sadly there was no way to change the sound output device within the program.  The problem most likely was a result that I installed the program on a new computer BUT I copied all of PTEAVs files and settings from my old laptop.  Next step was going to be uninstalling and reinstalling, which would probably have worked, but my IT nerd partner fixed it before having to do a reinstall.

Tearing my hair out here!  I can't get any sound out of PTEAV even though there is a sound track and it is not muted.  The sound is obviously there as I can export the audio track to an .mp3 file and it plays fine in Windows Media player.  I can create an .mp4 of a project (tried several different ones) and they played the sound just fine.

I have looked at every menu and every setting and can't find anything which would allow me to turn audio/sound off within PTEAV.  I tried it with the latest version 12.0.2 and also went back and reinstalled version 11.0.7.  And had the same problem there as well. 

Would be grateful for any assistance!

[jkb]

What type of sound files are you using - Mp3, Wav, Ogg ?

Have you tried a new Project with just 1 Slide & that sound file?

It must be something to do with the actual file if you have tried both 11 & 12.

Does the original sound file play ok in other Programs?

Jill

[mhwarner]

Thanks for responding Jill, but I updated my post a few minutes ago.  The issue is resolved.  I did in fact try everything you mention in your post to no avail.  Again, it turned out that PTEAV was sending its sound to my monitor, which actually has no speakers.  When it was connected to my laptop by a display port, that worked fine.  Now I have a new computer and a set of standalone speakers.  Trying to keep things consistent, I had copied some of the PTEAV settings files from my laptop before installing the program on my new computer instead of doing a completely new install.  I was about to uninstall and reinstall, which would likely have fixed the issue, but my partner fiddled with the sound object in Windows and discovered and remedied the problem.  All is well now!