Barry Beckham Posted February 2, 2015 Report Share Posted February 2, 2015 Would an anti-virus program ever interfere with a product key being copied and pasted into the relevant location? Quote Link to comment Share on other sites More sharing options...
PGA Posted February 2, 2015 Report Share Posted February 2, 2015 If an attempt was being made to modify the Registry - almost certainly! Quote Link to comment Share on other sites More sharing options...
davegee Posted February 2, 2015 Report Share Posted February 2, 2015 Presumably we are talking about an old style pre-Version 8 product key?DG Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 2, 2015 Author Report Share Posted February 2, 2015 Nope a bang up to date one Quote Link to comment Share on other sites More sharing options...
davegee Posted February 2, 2015 Report Share Posted February 2, 2015 Well, you CAN cut/copy and paste a new one but you can also type it in?xxxxx-xxxxx-xxxxx-xxxxx-xxxxxIf I copy and paste from my e-mail or archive of serial numbers I don't get any A-V problems.A little more detail might help - is your contact trying to Cut/Copy and Paste from an email? The same person would (?) get problems cutting and pasting ANYTHING from anywhere to anywhere else under those circumstances. It is just text.DG Quote Link to comment Share on other sites More sharing options...
Igor Posted February 2, 2015 Report Share Posted February 2, 2015 Barry,I think that PicturesToExe 8 should not have such problem with antiviruses. Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 2, 2015 Author Report Share Posted February 2, 2015 We supply the key on the CD case for the customer to manually type in. The customer originally manually inserted the key and used an 1 instead of an I and that would have caused the first rejection. However, I then sent his key to him on an email and got him to copy and paste the key to avoid any operator error and he reported is was rejected.I even tried a second key and he said that was rejected too, but if I use these keys they are accepted without a problem.Given Igor's remarks above I am rather at a loss here. In my last contact I suggested the customer remove PTE and then do a clean install again as administrator and then copy and past his key. I am still awaiting his replyI have looked at the key again to make sure nothing odd crept into the copy and paste and I have even sent him another copy of PTE electronically via the internet. I did this, just in case some write error on our disk is the cause, but I am clutching at straws now and I am not confident that this will help Quote Link to comment Share on other sites More sharing options...
davegee Posted February 2, 2015 Report Share Posted February 2, 2015 Try sending (forwarding) the same e-mail to someone you trust so that it can be tried and all possible e-mail problems can be eliminated.DG Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 2, 2015 Author Report Share Posted February 2, 2015 Well, I have tried that by using the key myself, but to be sure I sent it to my wife and it is accepted on her PC no trouble with a copy and pasteThis is probably going to turn out as user error, but right now I can't think what Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 3, 2015 Author Report Share Posted February 3, 2015 This issue now appears resolved, but I can't say I am any wiser with regard to the causeMy last suggestion was to remove PicturesToExe from his PC and then re-install it. I suggested he did this as the administrator and then once it was re-installed the original product key be copied and pasted in.The customer has told me that this has worked ????????????????????? Quote Link to comment Share on other sites More sharing options...
Igor Posted February 3, 2015 Report Share Posted February 3, 2015 Barry,The second problem is strange. If it will occur again, please ask customer to take screenshots or photos from the screen to see what text was entered. Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 4, 2015 Author Report Share Posted February 4, 2015 OK, but I think we have to put this down to user error. Its just that usually we do eventually find out what the issue was, but this will have to remain a mystery. Never had that sort of issue before and may not ever again Quote Link to comment Share on other sites More sharing options...
Igor Posted February 4, 2015 Report Share Posted February 4, 2015 Barry,I'm glad that this problem was resolved successfuly Quote Link to comment Share on other sites More sharing options...
Barry Beckham Posted February 5, 2015 Author Report Share Posted February 5, 2015 Me too, but it was very odd Quote Link to comment Share on other sites More sharing options...
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