MUR Posted February 10, 2023 Report Share Posted February 10, 2023 HI everybody I have a laptop with PTE AV Studio 11.0.2 that works without problems, but I also have an old laptop, with windows 7, both DELL that has no connection to the Internet or any network. With a flash drive, I copy the installer and install it on the old one, everything seems to be fine, but the transparent background of the png files is black and I couldn't solve it. I must have something selected wrong in propertyis. HELP Quote Link to comment Share on other sites More sharing options...
Igor Posted February 11, 2023 Report Share Posted February 11, 2023 Firstly, check these PNG images in Photoshop, if they really have a transparent background. PTE AV Studio automatically supports a transparent background in PNG images. Quote Link to comment Share on other sites More sharing options...
MUR Posted February 11, 2023 Author Report Share Posted February 11, 2023 Quote Hi Igor The PNG files were made in Photoshop, in my computer with Windows 10 there is not problem but the same image in Windows 7 the transparecy is black MUR Quote Link to comment Share on other sites More sharing options...
jkb Posted February 11, 2023 Report Share Posted February 11, 2023 Silly question, but do you have an image underneath the .png? If you are just adding the png on it's own then the standard black background will be showing. My laptop is Win 7 & I don't have any problems with png files Jill Quote Link to comment Share on other sites More sharing options...
MUR Posted February 11, 2023 Author Report Share Posted February 11, 2023 Hi I downloaded Pictures to Exe 9 and install it in the old computer and with it the transparency is OK, but in PTE AV Studio 11.0.2 remains black MUR Quote Link to comment Share on other sites More sharing options...
Igor Posted February 11, 2023 Report Share Posted February 11, 2023 Can you attach one sample PNG image file which has this problem in V11 ? Please attach a PNG in a ZIP archive with your reply. Quote Link to comment Share on other sites More sharing options...
MUR Posted February 12, 2023 Author Report Share Posted February 12, 2023 Hi Igor This images display with the transparency in my new computer with PTE 11 and the old computer with PTE9, but with PTE 11 the transparency y total black Quote Link to comment Share on other sites More sharing options...
Igor Posted February 13, 2023 Report Share Posted February 13, 2023 I've checked your PNG image. PTE 11 shows correctly a transparent background on my computer with Windows 11. I attach a sample project and a screenshot below. TranspBG.zip Quote Link to comment Share on other sites More sharing options...
MUR Posted February 13, 2023 Author Report Share Posted February 13, 2023 Hi Igor Maybe my problem is with windows 7, but JKB said he has not problem with PTE 11 in windows 7. Thanks, Quote Link to comment Share on other sites More sharing options...
Igor Posted February 13, 2023 Report Share Posted February 13, 2023 It should not be related with version of Windows. Check my sample project which I've attached above. Quote Link to comment Share on other sites More sharing options...
Igor Posted February 15, 2023 Report Share Posted February 15, 2023 Can I mark this issue as solved, or not yet? Quote Link to comment Share on other sites More sharing options...
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