PTE AV Studio crashes on Apple Silicon under macOS 14 Sonoma [SOLVED]

[tom95521]

If I try to overwrite an existing filename with .pteav file the progress bars stays frozen at 0% for a few seconds an then PTE closes without error message.

Mac M2 Sonoma 14.0
PTE 11.0.9

Thanks,
Tom

* It appears that PTE is having trouble finding the media to create the .pteav file.

 

[Igor]

Hi Tom,

I can check this tomorrow on our Mac mini with M1 chip.

Let me know, where are located linked files (images/videos/audio) and where is located .pteav file? I mean it's special folder (in Documents or Desktop) or new folder in user's home folder?

Try to create a new project in a folder located in user's home folder, and try to repeat the same steps.

 

[tom95521]

Hi Igor,

The files are all in the same documents directory where the .pteav is produced. I have attached a small example. It might work sometimes but not others. When it does not work it creates a .pteav file with missing media. 

Thanks,
Tom

 

Whirligig1_Sep27-2023_13-32-47.zip

[Almark]

Latest Somona, latest PTE AV Studio Pro Mac
When I do as 'Save As' it crashes.

When I re-open, it opens to the last version before the rename, but the renamed version is there in the folder.

[Almark]

Latest Somona, the latest PTE AV Studio Pro for Mac
When I publish to mp4, in this case to a custom ratio of 1920 x 960, PTE crashes, but the window that is creating the mp4 remains. It often appears to stop working, as if it has frozen, but it is actually finished.

[Igor]

Mark,

Thanks, I'll check today later with our Mac.

[Igor]

Mark,

Thanks, I'll check today later with our Mac.

[Igor]

Mark,

I think this issue is the same as the second problem which you described here:

https://www.pteavstudio.com/forums/topic/38656-pte-crashes-on-save-as/

I'll reply in details today later.

[Igor]

Tom,

I've reproduced this problem. Thanks. 

We'll check the code today.

[Igor]

It seems that the problem occurs only on Mac with Apple Silicon. I cannot reproduce it with Intel Mac under Sonoma.

We continue to explore this issue.

[Igor]

We need more time to fix this issue. Sorry for the delay.

[tom95521]

Probably not related to file save/missing media problem but I notice if I place the mouse pointer over the full screen option then preview freezes and closes after a few seconds.  During the preview freeze audio continues to play.

Thanks,
Tom

 

[Igor]

Tom, thanks! We'll check tomorrow at our office.

I have only Intel iMac at home.

[tom95521]

Interesting. Possibly related to the new gaming mode in Sonoma.

https://support.apple.com/en-us/HT213658

I can still use Alt + Enter to switch between full screen to window mode. It only closes PTE when I  hover over the green button with my mouse pointer.

https://support.apple.com/guide/mac-help/use-apps-in-full-screen-mchl9c21d2be/mac

Thanks,
Tom

[Igor]

Hi Tom, thanks, I've reproduced this issue. I think that both issues are related and they occur only on Apple M1/M2 chips.

We're working on the solution right now.

[robbenwick]

Mine does the same with Sonoma and P2E version 10.5 Pro.

[Igor]

Sorry for this problem.

We're already working on the solution. Updated V11 and V10.5 will be published as soon as possible.

 

[Igor]

Hi,

I've combined 4 threads into this one topic because all the reported problems are related to the same cause.

These problems occurs only on Macs with Apple Silicon (M1/M2 chips) under macOS 14 Sonoma.

We have found a temporary solution while we work on a permanent solution:

Run PTE AV Studio with Rosetta. Find PTE AV Studio app in your Applications folder. Select the app, and then press Command-I (or right-click/use the File menu and select Get Info.). This will open an Info window with details about the app. In the Info window, look for a checkbox labeled, “Open using Rosetta”. You can do the same for PTE AV Player. 

We think Apple has made some major changes to speed up apps on Apple Silicon (runloop for system messages). And the correct operation of PTE AV Studio was disrupted. The fix will take some time.

[tom95521]

Hi Igor,

This works great. I hope it's not too difficult to update PTE for Sonoma.

Thanks,
Tom

[Igor]

Tom, thanks for confirmation. Glad that the temporary solution works for you!

P.S. We've reproduced the problem in a small test app and now working with the code. 

[robbenwick]

Hi Igor

I can also confirm the temp fix works for me too.

Rob

 

[Igor]

We discovered that this issue occurs in the audio code. A simple test app confirmed the problem. And we found one possible permanent solution. 

[tom95521]

Hi Igor,

I thought the problem might be related to the new gaming mode where priority is given to CPU and GPU in full screen applications. When my PTE show was full screen I did not see the game mode icon (game controller) in the menu bar. It's interesting that audio code can create such a problem without adding audio to a PTE show.

Tom

[Igor]

I tend to think, it's a bug in macOS Sonoma. Probably Apple tried to optimize game performance in macOS.

We found one solution and will apply it for PTE on Monday.

I also don't see a game mode icon in the top menu. The most likely it's not activated for PTE / Preview.

[Igor]

I think that we found the solution and after checking, I'll publish the new Beta for Mac.