[version 10.5: message "not answering" [SOLVED]]

Thanks, try to use PTE 11 in a trial mode. Does it work correctly on your computer?

[version 10.5: message "not answering" [SOLVED]]

6 minutes ago, nono93 said:

I followed your instructions:
1st image: this time, I have my folders that appear at the activation request.
2nd image: when I click on a folder or on the scrollbar: I get the message.

Do you mean 2 attempts to run PTE 11?

Tell me in more details, what message you see?

[version 10.5: message "not answering" [SOLVED]]

It's a strange problem! 

Can you try the newest version 11.0 ? You can install a trial version, just untick an option "Associate with .pte files" when you install it.

 

 

[version 10.5: message "not answering" [SOLVED]]

Excuse me that we couldn't help you with this problem on the old AMD graphics.

Please let me know when you replace this graphics card to a new one.

[Updating MacOS and PTE AV Studio Pro 11 not working [SOLVED]]

Hi Denis,

I'm glad that you solved that problem!

[Updating MacOS and PTE AV Studio Pro 11 not working [SOLVED]]

Hi Denis,

If I understood rightly your message you have 2 Mac computers, both with the newest Big Sur update. Right?

I have a Macbook 12" with Big Sur and I updated it to the newest version 11.7.5 yesterday. On first glance, PTE 11 works correctly.

Try the following solution:

1. Restart macOS.

2. Uninstall PTE AV Studio 10.5 and 11.0 (remove the App icon to the Bin).

3. Reset settings of PTE AV Studio on your Mac.

Download the following special uninstaller and run it.

For V11.0: https://files.wnsoft.com/pteavstudio/RemovePTEAVStudio.app-11-0.zip

For V10.5: https://files.wnsoft.com/pteavstudio/RemovePTEAVStudio.app-10-5.zip

Run this utility.

Tick an option 'Reset PTE AV Studio configuration'. Confirm the uninstallation.

4. Install PTE 11 and 10.5 again from DMG package to Applications.

5. Run PTE AV Studio again.

Let me know about results.

[version 10.5: message "not answering" [SOLVED]]

Hi Jean Claude,

Thanks for your patience with solving that problem.

I hope that the new drivers for AMD card may help you. I don't remember other reports on the same problem during last 2 years. It's really unusual issue.

Please also read my personal message which I've sent you 2 days ago. Let me know about a result.

If you consider a new graphics card, I would recommend NVIDIA Geforce. It's the best choice for PTE AV Studio. You also will get a faster video encoder (with Hardware acceleration option).

If you plan to keep the old desktop PC, consider Geforce 1050 (the cheapest solution). It's OK for 1920 x 1080.
Geforce 1660 would be optimal for 1920 x 1080 screens.

Geforce 3050 or 3060 would be the best choice for a new desktop PC, and especially for 4K monitors.

[version 10.5: message "not answering" [SOLVED]]

Thanks for the details.

Your desktop PC has AMD Radeon HD 6670 graphics card. It was released in 2011 and drivers are dated by 2015.

I recommend to update drivers for your AMD graphics card. Firstly, you may check new available drivers in Windows Update centre. Or visit AMD website and follow their instructions for new drivers.

[version 10.5: message "not answering" [SOLVED]]

Can you try to update drivers for the graphics card in your desktop computer?

Before updating, please do the following. Press Win+R keys. Type "dxdiag" and press Enter key. Click the Save button and send me dxdiag.txt file. It contains the info about hardware and drivers of your computer. It may help us find a reason of this problem.

[version 10.5: message "not answering" [SOLVED]]

I regret about this unpleasant problem.

No need to reinstall Windows. I've meant uninstall PTE AV Studio 10.5 and reinstall again the app.

I recommend to update drivers for graphics card. If it's NVIDIA Geforce - visit nvidia.com and get the latest drivers. The same for AMD graphics.

Let me know about a result.

[version 10.5: message "not answering" [SOLVED]]

Well, in this case, I recommend to uninstall PTE AV Studio 10.5. Restart Windows. And reinstall again PTE AV Studio 10.5.

(All your projects and styles will be saved automatically)

[version 10.5: message "not answering" [SOLVED]]

Try the following:

1. Add a shortcut for PTE AV Studio 10.5 to the desktop. Or simply reinstall the app.

2. Click right mouse button on the shortcut and call Properties window.

Add a text  -alternate3d  after the last quote in the field of program file name

For example, on my PC this command line:

"C:\Program Files\WnSoft\PTE AV Studio 10.5\Main\PTEAVStudio.exe" -alternate3d

3. Run PTE AV Studio 10.5

Let me know about a result.

[version 10.5: message "not answering" [SOLVED]]

Hi Jean Claude,

Try the following solution:

In the main menu > Parametres > Preferences. Choose "Systeme" tab. Tick an option "Variante pour compatibilite...". Click the OK button and restart PTE AV Studio.

[PTE AV Studio 11.0.13]

PTE AV Studio 11.0.3 is available for PC and Mac

Download: https://www.wnsoft.com/pte-av-studio/download/

Or use Auto Update feature: Main menu > Help > Check for Free Updates (Windows only)

• Added support for more video formats with alpha channel (transparent background).
• Fixed problem with centering of some windows on first run of PTE AV Studio (Mac only).
• Fixed problem with wrong thumbnails in the File List when Reverse Order option is enabled.
• Updated French and Slovenian translations.

Mac version: Auto Update will offer to download and install manually the new update. 

[Problem with Image Crop]

Hi Roger,

Can you attach a simple one slide project in a ZIP archive?

[File list corrupted after convert/trim video clip (PTE V11, Mac silicon) [SOLVED]]

1 hour ago, willemx said:

Hi Igor,

I tried build 4 and can confirm that the error has been fixed.

Hi, thanks for the confirmation!

[LUTS and colour grading]

We like the idea of LUTs for images/videos. It's in our TODO list.

[File list corrupted after convert/trim video clip (PTE V11, Mac silicon) [SOLVED]]

On 1/14/2023 at 1:13 PM, willemx said:

If I select a video file from the file list and do a "Convert/trim video clip", I would expect that after converting/trimming the converted file should show up in the file list next to the original file. However, when the conversion is ready, the file list shows up again, but is corrupted. Some thumbnails do not match with the file names anymore, see attached screenshot. You can see that the video file gets the name of a still image (A7_04287.png).

After switching to another folder and then switching back, the file list is ok again.

Hi,

We fixed this problem in v11.0.2 Build 4:

Windows: https://files.wnsoft.com/test/pteavstudio-setup.exe

Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg

Can you try this new version?

[PTE 11.0.3 Beta]

We updated the Beta version (11.0.2 Build 4).

• Fixed problem with wrong thumbnails in the File List when Reverse Order option is enabled.

See the download links above.

[Transitions with text animations features]

Hi Pascal, thanks! These transitions look great.

[Snapshot Transition]

Hi Tom,

This transition and variations look very nice!

[Updating informaton from 10.5.9]

Hi Barry,

You're right. 

Check for New Version command should display info about the new version 11.0. We plan to add this announcement a little later for users of V10.X.

 

[Separate the sound from the video]

Aleina,

This command works only for a video clip which has "Main object" (1) ticked in the Properties tab of O&A editor. 

If you insert a new video file to the Slide list / Timeline, it automatically becomes Main object (1) by default.

You can tick this option manually.

In future version we plan to improve work with video clips.

[After struggling with the latest version containing videos, I have a couple of suggestions.]

Windows also allows to set a custom font scale value. I've set 140% font size for my QuadHD display.

[After struggling with the latest version containing videos, I have a couple of suggestions.]

Rosy,

We plan to improve work with text in O&A editor. I understand your request. Currently I didn't find universal solution for text typing, because a text object in PTE can be shows 3D rotated that may complicates the text editing.

Text fonts in the interface of PTE are scalable according setting in Windows Control panel. In other words font size is the same as in other apps. Personally I set 125% and 150% in Windows for all apps, including PTE, on my PCs.