Troubleshooting

889 topics in this forum

1. License Key not found [SOLVED]

   By owjoshots, February 2, 2023
   • 3 replies
   • 812 views
   • 
   • Igor
   • February 3, 2023

2. Convert/Trim-incorrect aspect ratio (SOLVED)

   By goddi, February 1, 2023
   • 7 replies
   • 812 views
   • 
   • Igor
   • February 1, 2023

3. Problem V. Pro 11.0.1 [SOLVED]

   By Ghulya, January 22, 2023   

   • problem
   • update v. 11.0.1
   • 5 replies
   • 2.3k views
   • 
   • Ghulya
   • January 23, 2023

4. Default transitions [SOLVED]

   By denisb, January 22, 2023
   • 6 replies
   • 1.3k views
   • 
   • Igor
   • January 24, 2023

5. Wrong subject in the order e-mail for PTE V11 (German) [SOLVED]

   By Maiger, January 19, 2023
   • 4 replies
   • 434 views
   • 
   • jt49
   • January 20, 2023

6. .pte files opening in wrong version from Explorer [Solved]

   By jkb, January 18, 2023
   • 10 replies
   • 401 views
   • 
   • Igor
   • January 19, 2023

7. Tiff images not being loaded (V11.0 Pro)

   By goddi, January 18, 2023
   • 16 replies
   • 663 views
   • 
   • denisb
   • January 20, 2023

8. File list corrupted after convert/trim video clip (PTE V11, Mac silicon) [SOLVED]

   By willemx, January 14, 2023
   • 10 replies
   • 677 views
   • 
   • Igor
   • March 18, 2023

9. Shutting Down Suddenly [SOLVED]

   By JEB, January 11, 2023
   • 4 replies
   • 6.9k views
   • 
   • JEB
   • January 12, 2023

10. Serif Affinity 2.0.3 won't open when set as the graphical editor with PTE11

    By Mike2003, January 9, 2023
    • 8 replies
    • 531 views
    • 
    • Igor
    • January 11, 2023

11. Publishing to HD video won't work [SOLVED]

    By Wilhelmien, January 9, 2023
    • 10 replies
    • 1.1k views
    • 
    • Igor
    • January 24, 2023

12. Fonts not displaying properly [CLOSED]

    By Almark, January 8, 2023
    • 7 replies
    • 545 views
    • 
    • Igor
    • February 2, 2023

13. After four days still no license key [SOLVED]

    By mwaite49, January 5, 2023
    • 6 replies
    • 858 views
    • 
    • Igor
    • January 11, 2023

14. Upgrade from 10.5.9 to 11 [SOLVED]

    By eep, January 5, 2023
    • 3 replies
    • 483 views
    • 
    • eep
    • January 5, 2023

15. Issue with Transitions [SOLVED]

    By davegee, January 4, 2023
    • 24 replies
    • 1.2k views
    • 
    • Igor
    • January 18, 2023

16. Problem after update [SOLVED]

    By Guldsmed, December 30, 2022
    • 3 replies
    • 1.6k views
    • 
    • Guldsmed
    • December 30, 2022

17. Transferring landing pages [SOLVED]

    By Mike2003, December 27, 2022
    • 5 replies
    • 1.7k views
    • 
    • Mike2003
    • December 28, 2022

18. Wrong Version [SOLVED]

    By Michael Rains, December 26, 2022
    • 2 replies
    • 292 views
    • 
    • Igor
    • December 27, 2022

19. Italian translation [SOLVED]

    By AlexRoma, December 21, 2022
    • 1 reply
    • 1.6k views
    • 
    • Igor
    • December 21, 2022

20. muffled audio [SOLVED]

    By eep, December 21, 2022
    • 5 replies
    • 312 views
    • 
    • eep
    • December 21, 2022

21. PNG transparency not transferred [SOLVED]

    By RGAkins, December 14, 2022
    • 20 replies
    • 1.3k views
    • 
    • RGAkins
    • December 31, 2022

22. Problem opening .exe file

    By macian, December 12, 2022
    • 4 replies
    • 2.2k views
    • 
    • macian
    • December 13, 2022

23. Unlink X and Y doesn't seem to have any effect

    By ptzot, December 12, 2022
    • 2 replies
    • 272 views
    • 
    • jt49
    • December 12, 2022

24. Save As Button does not work-unabale to save a Project File

    By Lynda S, December 5, 2022
    • 1 reply
    • 221 views
    • 
    • jkb
    • December 5, 2022

25. Sound distortion [SOLVED]

    By Steve Reeves, November 29, 2022
    • 14 replies
    • 719 views
    • 
    • Igor
    • December 7, 2022