nelson

I asked AI about your problem 🙂 1. Toggle Hardware Acceleration (Most Common Fix) PTE relies heavily on the computer’s graphics card to encode MP4 videos. A recent graphics driver update can sometimes cause errors. [1] Have him go to the Publish menu -> HD or 4K Video. Look for the Hardware Acceleration checkbox at the bottom of the window. If it is checked, uncheck it and try publishing again (or vice versa). [1] 2. Check the Destination Folder (Permissions Issue) Sometimes Windows or macOS blocks PTE from writing a new video file to certain directories due to recent security updates. Ensure he is not trying to publish directly to an external hard drive, a USB flash drive, or a cloud-synced folder (like OneDrive, Google Drive, or Dropbox). Have him change the destination path to a simple, local folder directly on his main drive, like a folder on his desktop or local C:\ drive. 3. Scan for a "Corrupt" Asset or Missing File Because the failure happens on this exact project file across multiple versions, there is likely a single corrupt or unsupported image, audio track, or video clip embedded in the timeline. [1] Look for missing files: If a file was moved or renamed, PTE might show a "File Not Found" warning on the timeline. Isolate video clips: If he has embedded shorter .mp4 or .mov video clips inside his slideshow, one of those clips might have a codec that is choking the encoder. Have him temporarily remove any video clips from the timeline and see if the show publishes as an MP4 with just the stills. [1, 2] 4. Create a Clean Test Zip To verify if it's a system issue or a file path issue, he should use the built-in backup utility: Go to the main menu -> File -> Create Backup in Zip. Save that zip file to his desktop, unzip it into a brand new folder, and open the new .pte file from there. Try publishing from this clean, consolidated folder. [1] 5. Check for Third-Party Interference Sometimes antivirus software flags the temporary encoding processes PTE uses to build an MP4 as suspicious, blocking the file creation. He can try temporarily pausing his antivirus program for 5 minutes just to see if the video publishes successfully.

Very creative, thank you.

I enjoyed your voice over and accent as much as the visuals 😊 Kieron

Thanks for the reply Igor. It is a head scratcher as I do not use an antivirus on this particular machine. It is an extremely fast and high end build and everything loads quickly on a Samsung 9100 PRO Series - 1TB PCIe 5.0 x4, NVMe 2.0, M.2 Internal SSD The files are stored on another M.2 internal drive . For a full day it would not work and I believe the cache files were corrupted as it showed the audio with all adjustment but green error It now works like a charm so I will wait and see. Really enjoying version 12 as my housekeeping on previous shows was was not the best. The Create Backup in ZIP command now correctly handles projects with multiple files that share the same name in different folders. I do large productions so the added support above 2GB is most welcomed. So many things that make this a worthwhile upgrade. Thank you Kieron

This issue below has resolved itself today. Everything is running as it should. I shutdown the computer and restarted several times yesterday and deleted the program of all remnants to no avail. I am curious why it happened and is there anything I can check if it should happen again in this new computer. Yesterday: I moved all my shows onto a new computer. I have the files in Templates and zipfiles and also copied my Audio Visual drive to the new computer. The issue I am having is in the timeline. Mainly for one show and all .wav and mp3 are showing green with error. Some other shows are acting the same way. I have used the clear cache of waveforms and the timeline appears correctly for about 2 seconds before reverting back to the error. When I open the show for the first time the timeline is correct again for about 2 seconds and reverts to the error. Kieron

The first link new feature will not open, maybe an issue at my end? Kieron

Thanks to you and your team for allowing me hours of enjoyment. I will be upgrading as soon as it is availabe. Kieron

Looking forward to some of your work that illustrates your critique of Mark's work. Kieron

Sorry, it is not my album. I only provided a link to the original author. Kieron

View it in full screen and see the difference.

The amount of work and time spent "under the hood" is quite remarkable. Thank you, Igor and team. Merry Christmas and good luck in the New Year, Kieron

I would like to thank Jill and others who quickly answer PTE queries and provide valuable insights to forum members. I know that I personally have gathered a greater knowledge of the program through her. Kieron

Thank you, I am looking forward to the Beta of V12 and purchasing the finished product. Kieron

You did not mention your video card. Did you also upgrade it? Update your graphics drivers. Outdated or corrupted display drivers are a frequent cause of stuttering. You can update them through the Device Manager on Windows or by visiting the website of your graphics card manufacturer. Kieron

I am learning a great deal about the area where you live. Always interesting and informative. Thanks, Kieron