Igor

Peter, Please try beta version of PicturesToExe 8.0.1: http://www.wnsoft.com/files/picturestoexe/picturestoexe-800-beta.exe

Eric, Thank you! We'll fix this bug in 8.0.1 soon.

Peter, Thanks! Confirmed. Will be fixed in the nearest update (8.0.1).

I wrote earlier that it requires a new version of ffmpeg library. We recently started this work, and it will be finished for the next version. This change also will provide better compatiblity with different video formats.

jt, This window is a window of Windows 8.1. Same for Open/Save window.

Upgrade to PicturesToExe Deluxe 8 For existing users who want to do the upgrade to PicturesToExe Deluxe 8. And if you have installed any previous version of PicturesToExe (1.0 - 7.5) with activated license key. Download PteUpgradeTool (0.6 MB) 1. Run PteUpgradeTool. 2. Click "Upgrade" button. 3. Your web browser will open the page to perform the upgrade (on PayPro Global site which accepts payments for WnSoft). This utility will find and pass your existing license key automatically.

There is no English User manual for PicturesToExe 8 yet. Sorry! We'll launch English Wiki soon. You can find the information about PicturesToExe 8 here: http://www.av-group.org.uk/avnews/images/articles/pte8-194.pdf http://www.beckhamdigital.com.au/newsletter/2013/PTE8_Launch_Newsletter.pdf

I didn't realize that it might cause such problems. We'll think how to simplify the upgrade for existing users who have old long license key (up to v6.5). Please give me several days.

Steeplejack, The upgrade form doesn't accept extracted key which looks like this: 0ebaWDX70BKxW <...> Flg/uDddY8a8cjiDJDF4XkI= (Keys for PicturesToExe 1.0 - 6.5) You need to use the original key which we sent you in the email after purchasing. Please use this utility: http://www.mediafire.com/download/mzimoduazzy/PTE-KeyCopy.zip to extract your current license key from Windows Registry and save it to a file. It will save the file "PTE_KeyCopy.txt". Load this file and use in the upgrade form

Sorry, I should to take at least short break with further answers, or it may damage to my health. I was in a strong tension for many days due to hard work on PicturesToExe 8. Please write to our support team: http://www.wnsoft.com/support/

Eric, Please re-read my message above. P.S. I owe you £3

Chris, Please send request to our support team: http://www.wnsoft.com/support/ Eric, Today the internal exchange rate GBP to USD on PayPro Global is 1.54. It's floating every day as I know. PayPro Global is a Canadian company. I just corrected the upgrade price in GBP. Now it's £22 for the UK + VAT. Probably I'll turn on dynamic price for the UK customers, the prices in GBP will depend on current rate of USD.

I'll collect all responses and we'll try to improve the upgrade page. It's first time when a new version requires to upgrade for all users. So we have more questions and problems, especially during first days.

misterk, DavyC, I apologize for difficulties with the upgrades! The upgrade form on WnSoft website should work correctly. I tested it many times with different keys. We successfully received the orders for the upgrade to PicturesToExe 8. I see two typical problems: 1. The order page on WnSoft website contains two links: - Upgrade from versions 1.0 – 6.5 to Deluxe edition - Upgrade from versions 7.0 – 7.5 to Deluxe edition First link - intended for long license keys (or a key in a file) which we sent to customers up to version 6.5 The second link - for short license keys since version 7.0. Regrettably some users tried to enter key to a wrong form intended for another type of a license key and it doesn't work. 2. In case of the problems with a long license key entered to necessary form, users submited a modified key with removed beginning of the key. The key should be entered "as is", like it was entered to activate old versions of PicturesToExe. We use services of PayPro Global to accept payments. Companies can return VAT after purchasing. They should contact to support@payproglobal.com Thanks for this information! I'll contact to PayPro Global to clear this situation.

I thought VAT will be added regardless of chosen currency. Because it should be based on the country which you set in your order.

I just checked up - the cost of the upgrade for the UK is £25 + VAT. It should be equal to $34.

Thanks, Barry, for useful information! P.S. I moved this topic from the Offtopic section to this section of the forum.

Judy, I apologize for these difficulties with purchasing of the upgrade! Please contact to our support team. They will help you to recover your current license key: http://www.wnsoft.com/support/

Your previous key should be in the email which we sent you when you purchased previous version of PicturesToExe.

Please don't publish your current key on the forum! The order page on WnSoft site http://www.wnsoft.com/picturestoexe/buy/ contains two links: 1. Upgrade from versions 1.0 – 6.5 to Deluxe edition 2. Upgrade from versions 7.0 – 7.5 to Deluxe edition When you click to the link, you'll see a form to enter your current license key. First link allows you to enter long license license. Because for these versions (up to 6.5) we sent only long keys as a text or as a file. The second link allows to enter short license keys which we sent for versions 7.0 and 7.5. You need to click this link: http://www.wnsoft.com/picturestoexe/buy/upgrade?from=deluxe&version=1&to=deluexe and enter your old license key. Thanks in advance!

Gogs, You need not to upgrade to PicturesToExe 8. Your existing key is suitable for the new version.

Gogs, Just for information. Entered old license key will appear in the order and then it will be added to our database.

Anthony, 1. Please make sure that you enter a license key from the email which you received after the upgrade. Or from the personal message I sent you. Last symbols in your key - ...Q0L21 2. Also just for case I attached screenshot with a window where users enter license keys. It looks differently in versions 8.0 and 7.5.

Hi Anthony, I just checked up your order. Your license key works correctly. Please make sure that you installed PicturesToExe 8.

Gogs, Please use your last license key (VideoBuilder) for the upgrade.