Igor

Hi, I just checked PTE AV Studio 12 Pro on the new macOS 27 Golden Gate Beta 8 (released yesterday). At first glance, everything works well and correctly. The final version of macOS is expected in several weeks.

Mary, please try the new version 12.0.3 Build 2: https://files.wnsoft.com/test/pteavstudio-setup.exe https://files.wnsoft.com/test/PTE-AV-Studio.dmg We've fixed this issue with a video object. Let me know about a result.

Hi, Today the forum and PTE online help site were slow or hard to reach. I'm sorry for this problem! The cause: heavy traffic from AI bots/crawlers. More than 2 millions visits last 24 hours. This time bots were running on Google Cloud public servers, which made it tricky to block them without also blocking real Google services. I found a fix and the sites should now work normally. Thanks for your patience!

Updated version of PTE AV Studio 12.0.3 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use the Auto Update function: Main menu > Help > Check for Free Updates Added a 9:16 preset to Aspect Crop for image objects in the Objects and Animation editor. Added support for a .pte project file larger than 128 MB (now up to 512 MB) when using complex animation with thousands of objects. Typical project files are usually under 1 MB. Optimizing the animation is still recommended, as a very large project file may run slowly. Fixed an issue where some panoramic HEIC images failed to load. About window shows: 12.0.3 Build 1.

I couldn't reproduce it in V11. Only in V12. I modified one original image in a graphical editor. V11 loads unpacked images. V12 loaded modified original image.

Thanks, Denis, I see the problem. We'll fix it.

Hi, We can potentially preserve the original folders structure in a ZIP archive. However, there are 2 pitfalls: 1. If some project files are located on different drives, the folder structure in the ZIP archive will be complicated, because the full path to the file from the drive root will need to be added. This mode even appeared by default in one of Beta versions 12.0 by a mistake. 2. PTE will not be able to open this project (as is); the project will need to be modified specifically for this case - the code hasn't been written yet. Alternative solution: if the project files are well organized into a group of folders with a common root near the project file, it's probably even easier to simply use WinZIP (7-zip), as suggested above, for to have a complete control over project backups?

Hi, Try to choose a different folder for exporting MP4 videos. A folder outside of OneDrive. Your system folders (Desktop, Documents, Videos) are all located in OneDrive cloud storage. Create a new folder on your local C or D drive, for example, D:\PTE-Shows\ If the MP4 export will be successful, create a new simple test project of 3-5 images and try exporting again to the OneDrive folder where exporting failed previously. We need to check whether this issue is related to a certain project or a specific folder during video export. Also V12 should handle large files (3GB) without any problems.

I'm glad HEIC images are now displaying correctly. You can use this version, we'll release it to all users soon.

Mary, try the new version v12.0.2 Build 3: https://files.wnsoft.com/test/pteavstudio-setup.exe It includes 9:16 preset.

Hi, Try the new version 12.0.2 Build 3. It solves this issue: For Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg For Windows: https://files.wnsoft.com/test/pteavstudio-setup.exe

Hi Rosemary, Run PTE 11 and 12 one at a time and check the Preferences window (as Dave showed on the screenshots above). Do you have the same path to folder for custom slide styles and transitions in both versions? By default, custom styles and transitions are located in Documents > PicturesToExe > Styles and Transitions You can also create a backup of "Styles and Transitions" folder, just in case.

Hi, Please send me samples of these HEIC images. We'll check the code of the program. Since V12 we've used a new HEIC image loader, which works 2x faster on Mac than in V11. We've also added support for the Windows version.

Hi Mary, Thanks, I've downloaded your file and now see this issue. We'll try to fix it in the next update.

Hi, You can send Barry a personal message with this question: https://www.pteavstudio.com/forums/profile/671-barry-beckham Or perhaps Barry will see your question and answer it himself. Please read the 11 mini tutorials for all the new major features in PTE AV Studio 12: Every publication tells about a new feature, includes screenshots or a video demonstration, and sample projects: https://www.pteavstudio.com/forums/tags/new feature/ 2. The online help has updated articles for new features: https://docs.pteavstudio.com/en-us/12.0/v12_wn/main 3. Also read the What's New page on our website: https://www.wnsoft.com/en/pte-av-studio/whats-new-12/ It tells about new features and includes screenshots and video demonstrations.

Glad that you solved one issue. Please send me a personal message with the download link regarding the second issue.

I can't reproduce this issue yet. I chcked it with a one video object, changing the speed to 50%, and also changing the speed keyframes. Send me a test project. Try to simplify the project as much as possible so that the issue clearly visible. Ideally, it would be a project with 1 slide and 1 video file. Of course, if it possible. Probably you've added video speed keyframes to the timeline below? Check to see if there's at least 1 blue dot (keyframe) in the timeline? Click the "Clear Keyframes" button (in this window - Trim and Adjust speed) to remove all keyframes, making the simple speed box available for editing again. P.S. I combined both topics into one.

Thanks, good idea.

Hi Roan, Thanks for your message. I've reproduced this issue in V12 and also in V11. We'll try to fix it.

Hi Alex Thank you for your detailed review on the new V12! Please compare the same project on the old V11. Also check the Main menu > Settings > Preferences. Timeline tab. Are you using "Auto scroll - Style 1" or "Style 2"? "Style 2" mode puts more stress on the graphics due to continuous scrolling and the cursor being centered. LumenLux, Thanks for your comment, glad to see you again!

Hi, I'm glad you resolved this technical issue. PTE AV Studio uses the default audio device (configured in Windows settings). In other words, it's the same audio device used by your browser (YouTube) or VLC video player. Usually, restarting the program (PTE AV Studio) is sufficient if you've changed the audio output device. In rare cases, restarting your computer (Windows) may be necessary.

Updated version of PTE AV Studio 12.0.2 is available for PC and Mac Download: https://www.wnsoft.com/pte-av-studio/download/ Or use the Auto Update function: Main menu > Help > Check for Free Updates Fixed an issue where editing or changing a previously assigned custom transition on a slide would incorrectly select that transition on the "Transitions" tab in Project Options. Fixed an issue with cursor position when clicking into the top-left corner of an empty text box before typing the first character. Fixed an issue with a text comment displaying a video file name on a slide using a text template. About window shows: 12.0.2 Build 1.

Great! We'll release the official version 12.0.2 soon.

Roan, Try the new version 12.0.1 Build 4: PC: https://files.wnsoft.com/test/pteavstudio-setup.exe Mac: https://files.wnsoft.com/test/PTE-AV-Studio.dmg

Thank you! I've reproduced this issue. We'll fix it.