Igor

Please run the new FontTest5 (if you have the problem with the error message): http://files.wnsoft.com/test/FontTest5.zip and send me fontlog.txt file

Jean-Cyprien, Thanks, that's OK. Please run one more test: http://files.wnsoft.com/test/FontTest5.zip

Please check a new test version 9.0.11 BETA: http://files.wnsoft.com/test/picturestoexe-setup.exe We fixed this problem.

Please run new FontTest4: http://files.wnsoft.com/test/FontTest4.zip We're near to fix this problem completely.

Hi Rob, Please send me this project (all files in a ZIP archive). You can use a Dropbox or another service to upload a file.

Thanks!

Thanks again! Please try a new FontTest3: http://files.wnsoft.com/test/FontTest3.zip

Gary, Thanks, we'll check tomorrow!

Mick, chanfi22, Can you run a new test application? http://files.wnsoft.com/test/FontTest2.zip 1. Let me know if you will see same error message (or not). 2. Send me fontlog.txt file.

Thanks for the confirmation! The official v9.0.11 will be announced very soon.

Thanks, Please try a new special version of PTE (it appears in v9.0.11) http://files.wnsoft.com/test/picturestoexe-setup.exe Does it work correctly?

mick, Jean-Cyprien, chanfi22, Thanks! Two more questions, please: 1. We need fontlog.txt file only if the error message occured when you run this test application. Can you confirm this? 2. If you have this problem, send me FNTCACHE.DAT file from C:\Windows\System32

Hello Richard, Please don't worry, it was our official email message. The upgrade price was also usual - 39 USD for the Deluxe edition and 30 USD for the Essentials edition. Links lead to WnSoft website. And then our order page redirects to PayPro Global website which accepts payments for WnSoft. Probably this confusion arose because of long links in that message. We'll try to shorten links to avoid any possible confusion in future.

Hello, Please tell me - when this problem occured first time? After upgrade to PicturesToExe 9? What version you had earlier?

Hi Mick, Thanks, Did you see any error messages when you tried this test app? If no, please delete fontlog.txt file and try to run it again. Can you also send me FNTCACHE.DAT file from C:\Windows\System32 ? If it exists there.

Jean-Cyprien, Thanks for this information!

Great!

Hi Andrew, Please can you check AVG and PTE files now?

Hi Mick, We created a new test application. Please can you run it? http://files.wnsoft.com/test/FontTest1.zip 1. Unpack the ZIP archive. 2. Run ComboFont1.exe file 3. Click Font List button (it should display a list with fonts). 4. Test application will create a new file fontlog.txt in the same folder. Please send me this file. Thanks,

Jean-Charles, Please ask users which discovered this problem right the following test application: http://files.wnsoft.com/test/FontTest1.zip 1. Unpack the ZIP archive (it's important!) 2. Run ComboFont1.exe file 3. Click Font List button (it should display a list with fonts). 4. Test application will create a new file fontlog.txt in the same folder. Regardless a result, please send me this file. Thanks in advance,

Sorry, Peter, I'm afraid to give new promisses for Mac version. We'll announce it only when first public Beta is ready for download. I only can say that we really work on Mac version and adapt the existing code of PTE for Mac.

Hi Jean-Cyprien, We still can't reproduce this problem on our computers with Windows 10 and latest updates. I suppose that this problem can be linked with specific font(s).

The problem with AVG antivirus should be solved soon:

EXE files created in PTE use current frequency of a monitor where you play an EXE file. Usually it's 60 Hz. If a monitor supports 120 Hz or 144 Hz this EXE file will play at 120 or 144 Hz (if your video card allows to generates so many frames per second). So it's the key difference from MP4/AVI video file where a frequency is a fixed (30p, or 60p). EXE file always dynamically choose a frequency.

Thanks, Andrew!