Igor

Can you try new Beta 23?

We found a reason of this problem and fixed it. This situation occured on QuadHD displays and higher. I'll prepare a new Beta tomorrow.

Thanks, I've reproduced this issue. It occurs in both versions - Mac and Windows. For an Image object placed inside Frame object.

Hi, Can you send me this project, just one slide?

Hi, Mac version of PTE AV Studio 10.5 Pro is almost ready. Current public Beta 22 includes all features from Windows version. We plan to release the final version this February. Mac version is fully optimized for new Macs with Apple M1 chip. New version 10.5 for Windows will bring compatibility with projects saved in Mac version. Also 10.5 will allow you create executable shows for Mac on Windows or Mac. Beta version will appear next week. Version 10.5 for Windows is a free update for all users who have version 10.0.x. Standard or Pro license. Version 10.5 for Mac is a free for all users with the Pro license 10.0.x.

Try this solution: In the Main Menu > Settings > Preferences > System tab. Set the option "Alternate renderer...". Click OK button and restart PTE AV Studio.

I guess that it's Windows version. Make sure that you installed the latest version 10.0.14 from our website. Does this problem occur with any audio file or with a certain audio only? Try an audio file from another source. Does this problem occur when you change some options in the Projects Options > Main tab ? For example, a color of a background.

Maybe this problem is related with large volumes of data frequently copied via Clipboard in Excel modules? PTE checks Clipboard to see if copied data contains slides or objects for the editor to highlight the Paste button in the top toolbar and in the main menu. Normally this problem shouldn't occur, it's a bit strange that Excel modules use Clipboard so intensively instead of direct copying the data or via files. We'll try to reproduce this situation (after the release of Mac version soon) Check also memory usage and GPU usage (not CPU) by Excel and PTE. See here: https://www.howtogeek.com/351073/how-to-monitor-gpu-usage-in-the-windows-task-manager/

What version of Windows you have? I never heard about a similar problem with PTE before. PTE 9 loads only basic system libraries which are required for any app. PTE and Excel should work independently. Try the following. Start a new project in PTE and close the program. Run PTE again (which appears with a blank project). Check MS Excel app. A conflict is possible if you open the same file in PTE (image/video/audio file linked in a project) and in MS Excel.

Hi Adrian, I've sent you a personal message through this forum with your license key for PicturesToExe Deluxe 8. I apologize for our missing email.

Jill, Can you send me one video file which has this problem with VLC 3.0.11? Probably I can help you and send my report to VLC developers. I'll try to find what parameters of audio codec cause this issue.

You can mix video clips with different parameters (size, fps, codecs), on the same slide or several slides. No limitations.

Thanks, we'll fix a bit later.

Hi, I wish everyone a Merry Christmas and Happy New Year! With best wishes from WnSoft team,

Please don't forget to add English translation for your posts.

Hi John, I recommend to create a MP4 video in HD or 4K quality and then upload to YouTube website manually. Direct uploading to YouTube from PTE is not supported due to constant changes by Google.

Hi Shirley, You can choose a custom thumbnail picture for created MP4 video files. And add another information (meta tags) if necessary. Use a free utility MP3tag: https://www.mp3tag.de/en/download.html P.S. Probably we'll add this feature in future version of PTE AV Studio.

Hi, Please use Google Translate to add English translation for your messages.

OK, no worries.

Hello Tim, Thanks for purchasing PTE AV Studio 10! I just sent you personal message with a copy of your license key. We recommend to use Windows Clipboard (Ctrl+C then Ctrl+V) to avoid typos between "1" and "I" when your enter your license in PTE AV Studio.

Quick Sync is already supported for video encoding/decoding in PTE AV Studio 10 on Intel graphics. Tick "Hardware acceleration" option in a window with video parameters when you create MP4 video.

Hi, Check your version of PTE AV Studio in the About window. A similar problem was fixed in the updated version 10.0.12 with some installations of Windows 10. Current version is 10.0.14. Use Auto Update feature or check available updates in the Main menu > Help > Check for Free Updates.

Hello, No, sorry.

Hi, Thanks for your opinion.

Hi Frans, It's alternate translation from another translator. You can try it and let me know your impressions.